OAG - Child Support | Office Supervisor (Program S

About the role

Are you interested in mission-driven work? Do you enjoy helping others? Join the Office of the Attorney General’s (OAG) Child Support Division (CSD) in our mission to encourage responsible parenting by promoting the involvement of both parents in their children’s lives and ensuring that children in Texas receive the support they need and deserve.

The Program Supervisor performs complex (journey-level) administrative and supervisory work under the direction of the managing attorney/office manager. Supports office management in overseeing team operations, setting performance goals, ensuring compliance with agency policies, procedures, and customer service standards, providing direct support and guidance to Child Support Officers and Child Support Technicians, collaborating with other members of leadership and external partners to serve Texas families.

Responsibilities

• Supervises child support officers and support staff including assigning and monitoring work activities, preparing and conducting performance appraisals, initiating personnel actions, resolving work-related issues, and participating in interviewing and hiring
• Responds to moderately complex inquiries and resolves issues from agency management, government officials, attorneys, parents, advocacy and community groups, and other customers
• Assists the Office Manager in planning, coordinating, monitoring, and directing all field office operations and activities
• Monitors field office performance and takes corrective actions to achieve assigned goals and objectives
• Monitors and ensures compliance with federal and state regulations, policies, procedures, and standards while providing superior customer service
• Assesses the validity of complaints against the IV-D program with impartiality
• Reviews and maintains production reports
• Performs related work as assigned
• Maintains relevant knowledge necessary to perform essential job functions
• Attends work regularly in compliance with agreed-upon work schedule
• Ensures security and confidentiality of sensitive and/or protected information
• Complies with all agency policies and procedures, including those pertaining to ethics and integrity

Minimum Qualifications

Program Supervisor II

• Education: Graduation from high school or equivalent
• Education: Bachelor’s degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: full-time Child Support Program, management, customer service, or supervisory
• Experience: Three (3) years of full-time experience working in the following (or closely related) fields: Child Support Program, management, or supervisory
• Knowledge of child support policies, procedures, and practices; management principles and practices
• Skill in using a computer for word processing, spreadsheet, and other software
• Skill in handling multiple tasks, prioritizing, and meeting deadlines
• Skill in effective oral and written communication
• Skill in exercising sound judgment and effective decision making
• Ability to receive and respond positively to constructive feedback
• Ability to work cooperatively with others in a professional office environment
• Ability to provide excellent customer service
• Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG work space within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave)
• Ability to arrange for personal transportation for business-related travel
• Ability to work more than 40 hours as needed and in compliance with the FLSA
• Ability to lift and relocate 30 lbs.
• Ability to travel (including overnight travel) up to 25%

Program Supervisor III

• All the above minimum qualifications for a Program Supervisor II
• Experience: One (1) additional year of full-time experience working in the following (or closely related) fields: Child Support Program, management, or supervisory

Preferred Qualifications

• Education: Graduation from an accredited four-year college or university
• Experience: Child Support Program and management
• Other Language: Ability to proficiently read, write, and speak Spanish