OAAS Support Coordinator

Job ID: Support Coordinator (various waiver programs)

Responsibilities

• Complete quarterly visits, observation, monitoring, and monthly contacts.
• Conduct iHC assessments according to OAAS timelines and enter them into the data system within 10 days.
• Conduct and complete annual Comprehensive Plan of Care (CPOC) according to OAAS timelines.
• Submit plans to the Support Coordinator Supervisor for approval according to OAAS and ESL timelines.
• Plan, schedule, and coordinate quarterly meetings with participants and providers.
• Respond to participant changes in needs, completing and submitting appropriate paperwork when revisions are needed.
• Research, access, and link services for participants.
• Communicate and work with providers to ensure appropriate service provision.
• Maintain all responsibilities and requirements regarding critical incidents as required by OAAS.
• Meet with supervisor for weekly supervision, consultation, and participant needs.
• Attend and participate in weekly staff meetings and required training.
• Act as a mandated reporter, making reports immediately upon learning of incidents of abuse or neglect to Adult Protective Services and Elderly Protective Services.
• Assess and address needs expressed by participants, their families, or guardians, and professionals in the CPOC.
• Make referrals to appropriate agencies and providers, documenting and following up promptly.
• Establish ongoing rapport with participants and assist them in maintaining community living.
• Respond promptly to participant referrals and needs.
• Empower participants and families to be active participants in their care.
• Maintain an active caseload not to exceed 35 participants.
• Maintain a 40-hour work week, with at least 50% of time during normal business hours.
• Work with participants, service providers, and families to set and meet long-range and short-range goals.
• Report consultation needs regarding participant issues to the Support Coordinator Supervisor.
• Serve as Long Term Care Support Coordinator for assigned NOW Waiver, EPSDT, Children’s Choice, Supports Waiver, and other contracted populations.
• Keep accurate and up-to-date records and documentation.
• Complete CPOC, quarterly reviews, amendments, and other required paperwork in cooperation with the Support Coordination Team.
• Provide needed assistance or fill in for other Support Coordinators as directed by the supervisor.
• Participate in public relations activities to orient and market program services to the public, including Easter Seals activities if requested.
• Provide input and assistance in preparing program reports and state-required reports.
• Work with supervisors and project managers to ensure communication and coordination with other Easter Seals staff.
• Evaluate program effectiveness and compliance with state/contract requirements and program goals.
• Participate in staff meetings to maintain open lines of communication.
• Participate in state Support Coordination activities and training opportunities as budget/need allows.
• Complete at least 40 hours of training per year.

Requirements

• Bachelor’s Degree in Social Services, Human Services, or a related field.
• Own reliable transportation and willingness to travel during the day to outlying parishes as required.
• Ability to multi-task and meet deadlines.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Software (Word, Excel) and general computer literacy.
• Team-player mindset.

Skills

• Problem Solving/Decision Making: Assess needs and consider courses of action to best meet those needs.
• Monitoring: Monitor participant progress, respond to unmet needs, and ensure accuracy in provider service provision and billing.
• Planning: Establish effective objectives, priorities, and implement plans; anticipate obstacles and consider alternatives.
• Coordination: Make adjustments in casework to coordinate efforts with other agencies for consistency and follow-up.
• Action Orientation: Take initiative rather than passively accepting; take action to influence events and achieve goals.
• Work Commitment: Willingly commit extra effort and time; identify with organizational goals; exhibit excellent time management.
• Oral and Written Communication Skills: Possess both skills effectively.
• Building Relationships: Establish rapport with provider agencies, staff, and Easter Seals administrative and program staff.
• Team Playing: Work cooperatively with other Easter Seals Support Coordinators and Supervisors.
• Assertiveness: Identify with project and Easter Seals objectives; communicate these constructively while respecting others' needs.

Physical Requirements

• Regularly operate a computer, file and retrieve written documents, and communicate with others on the phone and in-person.
• Frequently walk, sit, use hands, and lift or move lightweight items.
• Ability to move independently or with reasonable accommodation within the facility and community.
• Must be able to travel and meet with participants.

Working Conditions

Work is performed in a normal office setting that is environmentally controlled and out in the field.