O&M Service and Warranty Manager

About the Role

The O&M Service and Warranty Manager is responsible for the administration and execution of TAS warranty processes for projects that have completed the commissioning and startup phase. This position manages all warranty-related service activities and provides leadership for the ongoing lifecycle service support of TAS packaged systems operating within the TAS fleet.

This role leads and supervises Field Engineers, Field Service Technicians, Service Coordinators, and Service Field Supervisors in support of aftermarket service operations and warranty execution activities. It requires close coordination with Engineering, Manufacturing, Quality Assurance, Project Management, Controls Engineering, and customer personnel to resolve technical and operational issues associated with TAS systems in the field.

Responsibilities

• Administer and manage TAS warranty processes for completed projects transitioning from commissioning to operational status.
• Lead and supervise Field Engineers, Field Service Technicians, Service Coordinators, and Service Field Supervisors.
• Manage lifecycle service support programs for TAS packaged systems operating within the TAS fleet.
• Coordinate and prioritize warranty service activities, field repairs, retrofits, and preventative maintenance activities.
• Review, evaluate, and approve warranty claims, field reports, and corrective action plans.
• Ensure timely response and resolution of customer warranty and service issues.
• Coordinate field service manpower planning and resource allocation.
• Monitor service quality, response times, and customer satisfaction metrics.
• Analyze warranty trends and field failure data to identify recurring issues and drive continuous improvement initiatives.
• Coordinate root cause investigations with Engineering, Quality, Manufacturing, and Suppliers.
• Oversee startup, troubleshooting, repair, retrofit, and maintenance activities for TAS mechanical, electrical, and control systems.
• Support startup, preventative maintenance, and service of pumps, cooling towers, chillers, VFDs, and power distribution systems.
• Participate in hiring, onboarding, mentoring, and performance management of field service personnel.
• Ensure compliance with company safety standards and customer site safety requirements.
• Other responsibilities as designated by TAS.

Requirements

• 10+ years of experience in field service, commissioning, startup, warranty administration, or aftermarket service operations.
• 5+ years of leadership or supervisory experience managing field service teams.
• Experience with centrifugal chillers, cooling towers, pumps, VFDs, and power distribution systems.
• Ability to travel extensively to domestic and international job sites.
• Must have or be able to obtain applicable safety certifications including OSHA10 General Construction and NFPA-70E.
• Valid driver’s license and safe driving record.

Qualifications

• Bachelor’s degree in Engineering, Construction Management, Business Management, or related technical discipline preferred.
• HVAC Trade School, apprenticeship training, or equivalent technical training preferred.
• Military technical training and/or relevant industry experience may be considered in lieu of formal education.

Skills

• Strong leadership and team management skills.
• Excellent communication, organizational, and customer service skills.
• Strong troubleshooting and technical problem-solving capabilities.
• Ability to read and interpret mechanical, electrical, controls drawings, and schematics.
• Proficient in Microsoft Office Suite including Excel, Word, Outlook, and MS Project.
• Understanding of commissioning, warranty administration, and lifecycle service support processes.
• Ability to travel domestically and internationally as required.

Work Environment

Position requires a combination of office and field-based responsibilities with approximately 40%-60% travel, both domestic and international. Ability to perform physical activities including sitting, standing, walking, stooping, bending, crouching, reaching, talking, hearing, and repetitive motions.

The incumbent may be exposed to manufacturing, construction, and industrial site environments requiring the use of personal protective equipment.

TAS has a tobacco-free workplace policy, under which individuals are not allowed to smoke or use tobacco or nicotine products on the TAS premises, while conducting TAS business off premises, or take "smoking" breaks during working hours.

About the Company

Join a team driven to excel in all that we do! TAS, a Houston-headquartered company and part of Comfort Systems USA, offers a solid reputation built on outstanding value, integrity, and customer focus. We provide customers and employees the best of both worlds: a small company feel with the resources, talent, process, and international reach of a large company.

TAS delivers innovative packaged modular systems engineered and manufactured in Houston, TX, utilized in data centers, power, and commercial/industrial utility system applications. TAS has successfully delivered and commissioned over 520 packages to over 33 countries. The company operates five ISO 9001 certified manufacturing facilities in Houston, encompassing 1.2 million square feet with proximity to major shipping ports and interstate highways.

TAS manages all logistics and transportation, facilitating accelerated construction at customer facilities. Our fastest-growing business is the data center market, where we apply deep expertise in cooling, thermodynamics, and power to revolutionize data center delivery. With tremendous market potential, advanced technological systems, and a talented workforce, we continue to set and exceed aggressive market penetration and financial goals.