O&M Manager / Deputy Program Manager

Maximus is a trusted federal partner supporting mission-critical programs across national security, defense, and public service delivery. Our work focuses on sustaining, operating, and improving essential government systems and services, with proven operational excellence and a commitment to mission success for our customers. Joining Maximus means becoming part of a collaborative, mission-driven organization where teamwork, accountability, and professional growth are core to how we operate.

About the role

The Deputy Program Manager supports the Program Manager in executing a large-scale federal services contract, ensuring effective delivery across operations, cybersecurity, and modernization efforts. Oversees day-to-day coordination of cross-functional teams, tracks cost, schedule, and performance metrics, and supports stakeholder engagement and program reporting to ensure alignment with contract requirements and mission objectives.

This position is contingent upon contract award and position availability. Selected candidates will receive a contingent offer of employment, which will become final only upon successful contract award to Maximus, availability of the position, and receipt of authorization to proceed.

Responsibilities

• Support the Program Manager in execution of a large-scale IT enterprise services program, ensuring delivery across operations, cybersecurity, and modernization workstreams.
• Oversee day-to-day program operations, including coordination across service delivery teams (service desk, infrastructure, cloud, cybersecurity, and field support).
• Support the management of cost, schedule, and performance metrics to ensure alignment with contract requirements and service level agreements (SLAs).
• Coordinate with technical and functional leads to resolve operational issues, remove execution barriers, and maintain delivery tempo.
• Support O&M reporting, including dashboards, metrics, risk/issue tracking, and executive-level status updates.
• Support customer engagement activities, interfacing regularly with stakeholders and ensuring responsiveness to evolving mission needs.
• Maintain risk, issue, and opportunity registers, driving mitigation planning and continuous improvement actions.
• Assist with workforce planning, staffing alignment, and performance management across a distributed team environment.
• Ensure adherence to ITIL-based service management processes, compliance requirements, and quality standards.

Requirements

• Bachelor’s degree in IT, Engineering, or related field (Experience may substitute for degree).
• 8+ years of relevant experience supporting federal IT programs.
• 4+ years of experience in program or project management leadership roles.
• Demonstrated experience managing or supporting federal IT service delivery programs involving operations, maintenance, and/or modernization activities.
• Experience tracking and reporting cost, schedule, and performance (CSP) metrics, including use of structured reporting (dashboards, status reports, or similar artifacts).
• Experience coordinating cross-functional teams (e.g., operations, infrastructure, cybersecurity, or application support teams) in a delivery environment.
• Demonstrated ability to support or lead program execution activities, including task coordination, issue resolution, and delivery tracking.
• Experience interfacing with government stakeholders or customer representatives in a delivery or reporting capacity.
• Experience maintaining risk and issue logs, including tracking mitigation actions and supporting resolution.
• Proficiency in Microsoft Office tools (especially Excel and PowerPoint) for program reporting, data tracking, and briefing development.
• Ability to obtain and maintain a Public Trust is required. Active Public Trust and/or DHS Suitability is preferred.
• U.S. citizenship or U.S. national status required.

Skills

• Prior experience supporting federal government programs, especially enterprise IT environments.
• Experience supporting large-scale IT managed services contracts (multi-location, multi-tower delivery).
• Experience with ITIL-based service management processes (incident, problem, change, configuration management).
• Experience with ITSM tools (e.g., ServiceNow) for ticketing, reporting, and workflow management.
• Experience supporting digital modernization initiatives such as cloud migration, automation, or cybersecurity enhancements.
• Demonstrated ability to produce and deliver executive-level briefings and performance reporting.
• Experience supporting workforce management or staffing coordination in a program environment.
• Relevant certifications such as PMP, ITIL Foundation, or SAFe Agile.

Benefits

Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Other rewards may include short- and long-term incentives as well as program-specific awards.

Pay

Annual salary range: $130,000 – $170,000. Maximus compensation is based on various factors including job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.