NYC Manager of Retail

About the role

Since its founding in 1937, Krispy Kreme's focus has remained the same - making fresh doughnuts using our founder's original recipe. The brand's iconic Hot Light lets consumers know when doughnuts are being made in the shop so they can stop in and enjoy them hot, right off the line. The Retail Manager will be responsible for managing the retail areas within the shop. This includes, managing the front of house and store sales efforts, which may include Hot Light times, retail sales, fundraising, and suggestive selling. They will also work to achieve business plan objectives and profitability. They work to exceed customer expectations, foster a culture of teamwork, develop staff members' abilities and competencies, meet and exceed the financial objectives established for their assigned location. The Manager of Retail will be responsible for the full employee life cycle for retail Krispy Kremers. The following positions will report directly to the Manager of Retail: Doughnut Servers, Doughnut Ambassadors, Key Holders and Supervisors.

What You'll Be Doing

• Guest Services: Serve as a role model for customer-first behaviors according to company standards; build a team of customer-focused employees through coaching and measurement; responsible for Doughnut Ambassador deployment to focus on creating a great guest experience; handle customer situations professionally; handle any customer concerns; respond to customer inquiries on a timely basis; ensure all products meet Krispy Kreme quality standards; conduct store tours; answer telephone in a timely manner and utilize Krispy Kreme greeting procedures
• Sales: Direct and manage store sales efforts, which may include Hot Light times, retail sales, fundraising and suggestive selling; work with the Management team to achieve business plan objectives and profitability as set forth in the store operating plan and in the established financial goals
• Safety and Sanitation: Demonstrate safety consciousness and promote store safety, e.g. shoes, floor cones, MVR's, etc.; maintain a high level of store sanitation and cleanliness, e.g. cleaning schedules, training, etc.
• Equipment: Oversee proper upkeep of store facility and equipment
• Personnel: Responsible for recruiting, hiring, training, and dispute resolution; supervise all shift personnel including deployment of Key Holders; build a team of customer-focused employees and foster teamwork; demonstrate leadership in employee development; assist in communicating to store employees and enforcing all store policies, standards, and practices
• Accounting: Assist Management team in completing and managing income and expense budgets, including accounts payable/receivable, profit and loss, etc.; accounting tasks such as counting and depositing revenues; assist Management team in completing required corporate reporting documentation, both financial and operational; manage company resources responsibly including inventory control; manage financial duties; protect company assets
• Leadership: Communicate and model company standards and policies; implement efficiently and effectively directives from store, corporate, and divisional management; develop and maintain store organization to promote efficient operations; interface with corporate office personnel

Requirements

• High school or GED required
• 3-5 years management experience in a retail or QSR environment
• Must be at least 21 years of age
• Experience with sales, management, production, and customer service
• Strong communication, organizational, and leadership skills
• Pleasant disposition, sociable, accommodating nature, and enthusiasm
• Self-motivation, creativity, and adaptability
• Basic computer, telephone, and fax knowledge
• Must perform all related competencies outlined in the Krispy Kreme Management Training Workbook
• Post secondary education strongly preferred

Benefits

• Weekly Pay
• Career opportunities- we are growing!
• Comprehensive benefits (medical, vision, and dental insurance)
• Employee discount program
• 401K plan
• PTO
• Company events
• Education Reimbursement
• Adoption Assistance
• Life Insurance
• FSA/HSA Plans
• Pet Insurance

Pay

Manager of Retail starting salary is $80,000 per year.