NXE Chuck PMI Production First Line Support (CWW D1)
Job Summary
The First Line support Engineer is responsible for providing first-line troubleshooting support to ensure uninterrupted production output. This role uses hands-on troubleshooting with structured problem-solving methodologies to address complex technical challenges, escalates issues when necessary, and drives continuous improvement through documentation, analysis, and collaboration.
Key Responsibilities
First-Line Troubleshooting & Problem-Solving: Spends 75% of time in the Cleanroom supporting production processes and leading troubleshooting actions with minimal support. Provide real-time troubleshooting support for production issues to minimize downtime and optimize output. Use structured problem-solving techniques (e.g., Fishbone Diagrams, 4C, 5 Whys) to analyze and resolve complex issues with support from technical leads and guidance from team/group leads. Document all disturbances and resolutions accurately for future learning. Escalate issues to senior FLS when resolution cannot be achieved independently. Capture learnings from troubleshooting efforts and use them to enhance OCAPs (Out of Control Action Plans).
Esp. Escalation Management & Technical Documentation: Create ETPs (Engineering Test Plans), task lists, and DOs (Disturbance Orders) related to escalation management, tooling maintenance, and troubleshooting with minimal support. Drive structured problem resolution through detailed investigation of recurring issues. Less complex escalations should be resolved independently.
SPC Tracking Support & Material Notifications: Support and maintain SPC tracking for tooling and products, ensuring data-driven process control. Perform pre-DRB activities independently. Follow business line guidance for dispositioning MNs. Collaborate with key stakeholders to establish, maintain, and execute the DRB/MRB (Discrepancy Review Board/Material Review Board) process. Create and manage E-Scraps for scrap parts to ensure traceability and accountability.
Process Improvement: Participate in continuous improvement initiatives and projects. Coach and mentor junior FLS Engineers. Execute 'As New' based on input and documentation from D&E/Module PE to ensure product quality meets defined standards. Perform 'cherry picks' to select and evaluate specific parts for quality and process validation. Develop OCAPs (Out of Control Action Plans) in response to novel troubleshooting actions. Support vacuum chamber calibration activities as needed. Run image processing software and scripts to extract nm scale flatness interferometric data. Work with 4D 4Sight and Zygo Mx software. Participate and support in key relevant meetings, and ensuring engineering alignment with production and cross-sectoral teams.
Qualifications
Bachelor's or Master's of Science degree in technical domain (e.g. mechanical/electrical/optical/chemical/industrial engineering, mechatronics, physics, or related field) with 2+ years (BS) or (MS) with relevant internship experience in a technical environment such as quality, manufacturing engineering, or related fields depending on internship experience.
Hands-on technical experience related to technical troubleshooting preferred.
Strong troubleshooting and analytical skills.
Proficiency in structured problem-solving methodologies, including 4C and 8D.
Experience with SPC and data-driven process control.
Ability to document technical issues and resolutions clearly.
Effective collaboration with cross-functional teams.
Experience in escalation management and technical documentation.
Familiarity with quality processes such as DRB/MRB and E-Scraps management.
Troubleshoot optical surface defects (scratches / sleeks / digs) in accordance with MIL-PRF-13830B standards, and provide clear GO/NO-GO guidance, including any necessary recovery actions.
Develop OCAPs (Out of Control Action Plans) in response to novel troubleshooting actions.
Support vacuum chamber calibration activities as needed.
Run image processing software and scripts to extract nm scale flatness interferometric data.
Work with 4D 4Sight and Zygo Mx software.
Participate in key relevant meetings, and ensuring engineering alignment with production and cross-sectoral teams.
Preferred Skills & Technical Competencies
Matlab script troubleshooting is a plus.
Ability to stone/wick chipped glass surfaces is a plus.
Experience with 4D 4Sight and Zygo Mx software is a plus.
Working knowledge and operation of white light interferometer tools is a plus.
Working knowledge of NX, Teamcenter and SAP is a plus.
Working knowledge in image/signal/data processing algorithms/statistics and software development is a plus.
Additional Responsibilities
Potential for exposure to strong magnetic fields, high voltage and currents.
Company Information
This position may require access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology. If you are hired into a position that later requires access to controlled technology, this may impact your employment status with ASML.
Inclusion and Diversity
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.