NXE First Line Support (FLS) Production Engineer (CWW Days)

Role and responsibilities

Shift Details:

• Compressed Work Week (CWW) Days: D2- Every Thursday, Friday, Saturday and every other Wednesday, 6AM - 6PM

First-Line Troubleshooting & Problem-Solving

• Spend 75% of time in the Cleanroom supporting production processes and leading troubleshooting actions
• Provide real-time troubleshooting support for production issues to minimize downtime and optimize output
• Document all disturbances and resolutions accurately for future learning
• Escalate issues to senior FLS when resolution cannot be achieved independently
• Capture learnings from troubleshooting efforts and use them to write & enhance OCAPs (Out of Control Action Plans)
• Troubleshoot mechanical assembly, glass to metal bonding, and tooling stand issues in a timely & efficient manner

Escalation Management & Technical Documentation

• Create ETPs (Engineering Test Plans), task lists, and DOs (Disturbance Orders) related to escalation management, tooling maintenance, and troubleshooting
• Advancing problem resolution through detailed investigation of recurring issues

SPC Tracking

• Support and maintain SPC tracking for tooling and products, ensuring data-driven process control

Disturbance Notification Analysis, Material Notifications & Process Improvement

• Perform pre-DRB activities as directed by Technical Lead or equivalent
• Follow business line guidance for dispositioning MNs
• Support, maintain, and execute by participation in the DRB/MRB (Disturbance Review Board/Material Review Board) process
• Create and manage E-Scraps for scrap parts to ensure traceability and accountability
• Participate in continuous improvement initiatives and projects

Factory Engineering Representation & Cross-Team Collaboration

• Execute ‘As New’ based on input and documentation from D&E/Module PE to ensure product quality meets defined standards
• Perform ‘cherry picks’ to select and evaluate specific parts for quality and process validation
• Create ODRs for non-structural issues

Education and experience

• Bachelor's Degree in Mechanical, Electrical or other relevant engineering domain. Technical experience preferred.
• Must display a solid understanding of complicated manufacturing assemblies
• Working knowledge and experience with integrated Hardware/Software testers
• Working knowledge and experience with CMM tooling is a plus
• Working knowledge of complicated multi-disciplinary (Electro-Mechanical) assemblies is a plus
• Working knowledge of Unix/Linux/Python/ or MATLAB software languages is a plus
• Working knowledge of statistical process control and FMEA is a plus
• Working knowledge of NX, Teamcenter, SAP and Twinscan software is a plus
• Working knowledge with vacuum systems is a plus
• The ability to troubleshoot optical surfaces against defined Scratch-Dig specs is a plus

Skills

• Ability to safely and effectively work with epoxy debonding tools, heat guns and fume hoods
• Ability to use cleaning solvents safely, per EHS guidelines, to troubleshoot and remove product contamination
• Ability to interpret mechatronic signal processes and reports and provide meaningful guidance
• Able to read mechanical, electrical and optical drawings
• Strong troubleshooting and analytical skills
• Able to pick up structured problem-solving methodologies
• Exposure to SPC and data-driven process control
• Ability to document technical issues and resolutions clearly
• Effective collaboration with cross-functional teams
• Exposure in escalation management and technical documentation
• Exposure to quality processes
• Possess strong ownership characteristics – demonstrated commitment to achieving results on time
• Have strong written and oral communication skills – ability to communicate effectively to your team and to senior management
• Exhibit a quality orientation and interpersonal skills

Other information

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Occasional travel to manufacturing sites and technology forums.
• Ability to work in dynamic environments requiring adaptability and proactive problem-solving.
• Work in a cleanroom environment under ISO 9000/14000 standards (full gowning required).
• Working around overhead cranes, fork trucks and motorized pallet movers.
• Exposure and occasional handling of lasers, chemicals, ladders, and platforms.
• Occasional movement across campus and lifting up to 35 lbs.
• Moderate temperature and noise levels.
• Travel may be required based on business needs.
• While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.
• The employee is occasionally required to move around the campus.
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Can work under deadlines.
• The environment generally is moderate in temperature and noise level.
• Must be able to read and interpret data, information, and documents.
• Can observe and respond to people and situations and interact with others encountered in the course of work.
• Can learn and apply new information or skills.
• The employee is willing to provide occasional weekend coverage.
• The employee is required to work in a cleanroom environment: - full gowning (full body coveralls, hood, CR safety shoes, face mask, nitrile gloves and safety glasses. Working under ISO 9000/14000 standards).
• Working around overhead cranes, fork trucks and motorized pallet movers.
• Working with or around lasers; working with ladders; working on platforms; and working around chemicals.

Additional Responsibilities

• There is potential for exposure to strong magnetic fields, high voltage and currents.