NW Deployment Build Lead I, DC Global Network Delivery

Amazon Web Services (AWS) is looking for a Network Technician to join our growing team within infrastructure operations. You will work in a dynamic environment to drive the stability and sustainability of our next-generation networks and assist in the development of innovative ways to automate and scale our network.

About the role

The position's responsibilities include capacity scaling support of several data center locations and day-to-day assistance with capacity management. You will work closely with internal customers and external vendors to facilitate smooth project execution as directed by Network Scaling Leadership and Technical Program Managers. You will leverage your experience supporting large-scale, enterprise-class networks as well as network implementation and troubleshooting.

As a NW Deployment Build Lead I, you will work in a fast-paced, collaborative environment with regular peer and customer interaction. In addition to providing management and support of Amazon Web Services' vast network infrastructure, Network Technicians establish and follow best practices and refine operational procedures.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. You'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Responsibilities

• Build out first-level router-aggregates, build the console network for new rooms, and support network scaling projects
• Manage work and priorities through ticketing system and workflows to complete customer requests and projects
• Collaborate with various stakeholders to remove project obstacles
• Troubleshoot networking, routing, and inter-connectivity issues, including troubleshooting of network device configuration and low-level application interaction
• Troubleshoot cabling infrastructure connectivity issues, including patch panels and patch cords
• Specify power and cooling requirements and ensure hardware racking/stacking is completed for new equipment
• Participate in the migration, basic configuration, and rollout of new or upgraded hardware
• Move and lift computer equipment up to 50 lbs
• Track network rack intake and delivery; work with various onsite teams to request rack space, power, and cooling for network racks
• Partner with network engineers to ensure all configurations are ready
• Work on link and device troubleshooting within a certain Service-Level Agreement
• Work with ID-Scaling peers to build higher-level networking devices

Up to 60% travel within the geographical work area is required. Some travel outside the traditional work area may be requested, including internationally.

Requirements

• 1+ years of computer networking experience
• 1+ years of Linux operating systems experience
• Bachelor's degree in Information Technology, Computer Science, or a related field
• Experience in computer networking
• Experience working with Linux operating systems
• Can lift and rack equipment up to 40 pounds
• Experience with computer hardware troubleshooting and repair

Preferred Qualifications

• Can work in cramped spaces or in elevated locations while adhering to health & safety guidelines
• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
• Experience managing work and priorities through a ticketing system
• Experience with cabling infrastructure best practices and methodologies
• Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment)

Pay

USA, PA, Berwick - 30.00 - 54.00 USD hourly

Benefits

Amazon offers comprehensive benefits including:

• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and option for Supplemental life plans)
• Employee Assistance Program (EAP) and Mental Health Support
• Medical Advice Line
• Flexible Spending Accounts
• Adoption and Surrogacy Reimbursement coverage
• 401(k) matching
• Paid time off and parental leave

Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.