Nutrition Care Patient Services Representative

Responsibilities

• Serves as a liaison for the assigned inpatient care unit to ensure that meal service, orders, and delivery needs are met.
• Responds to meal service related calls and pages from patients and helps to resolve or refers any problems to the appropriate individual.
• Interacts and coordinates with doctors, nurses, dietitians, health care assistants and health unit coordinators to ensure that nutritional orders are accurate and the patient's dietary needs are met accurately and efficiently.
• Interacts with the patient by explaining the Nutrition Care Services program, collects personal preferences, records meal requests, and personally delivers each meal of the day.
• Inputs all special nutrition requests and personal preferences into the nutrition software system correctly and in a timely manner so that all meals can be delivered on schedule.
• Manages special requests made by patients or their families and determines when to refer questions to nutrition care technicians, dietitians, or department supervisors.
• Aids patients with making nutrition selections that are compliant with their diet.
• May collect trays and clean patient care unit galley after meals.
• May prepare patient areas for trays prior to meals and deliver the appropriate tray to each patient.

Qualifications

• One year of customer service experience.
• One of the indicated food handling permits must be obtained within 30 days of employment.
• Incumbents assigned to patient care units must successfully complete a hospital provided nutrition exam within one month of hire.

Skills

• Ability to perform the essential functions of the job as outlined above.
• Demonstrated communication and human relations skills.
• Demonstrated knowledge of nutrition in order to understand special diet orders.
• Ability to work as a team player and as an individual.
• Demonstrated knowledge of when to help other representatives who have a larger patient caseload.
• Ability to appropriately handle customer issues or complaints.