Patient Services Representative

About the role

The Patient Access team at Frye Regional Medical Center - Physician Practice is the crucial first point of contact for every patient. We are the welcoming faces and helpful voices who greet you when you arrive or call, providing direction and answering your questions. Our dedicated staff is here to ensure a smooth experience from the very beginning, handling everything from scheduling appointments to completing the registration process efficiently and with care.

Responsibilities

• Performs scheduling, registration, patient pre-admission and admission at the physician practice
• Performs reception and discharge functions
• Accurately obtains complete and accurate patient demographic information
• Performs proper, compliant patient liability collection techniques before, during and after date of service

Qualifications

• High school diploma or equivalent
• Associate's degree is preferred
• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision
• Must be able to work in a stressful environment and take appropriate action

Benefits

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage with medical plans starting at just $10 per pay period tailored benefit options for part-time and PRN employees, and more.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.

Pay

Commensurate with experience

Schedule

Varies