Nutrition Representative

About the role

Nutrition Representatives provide outstanding customer service to families and visitors and ensure patients and families receive the highest quality food service experience. Nutrition Representatives may work in two or more of the following areas of the department: Delivery, Assembly, and Call Center.

• Navigate electronic health records and operate software and maintain technological devices needed to provide nutrition to patients in both inpatient and outpatient settings.
• Process meal payments (operate mobile payment options and equipment for credit card payments & manage electronic till).
• Solve or escalate customer concerns, provide information to patients about diet orders, and use excellent customer service and problem-solving skills.
• Interpret complex diet orders, conduct simple food preparation, and deliver meals to patients and families throughout the main campus.
• Present and set up ordered food in patient care areas according to standard work; perform patient ID verification (includes direct patient contact and communication as well as partnering with nurses and other clinical staff).
• Perform soiled meal trays pick-up.
• Assemble, deliver, and pick up catering orders for both on main campus and outside SCH facilities.
• Interpret orders from the Electronic Health Record, escalate interface issues, and receive and process incoming food orders (primarily via phone) for patients, visitors, and staff.
• Assist customers on restricted diet orders with selecting appropriate foods using resources to provide complete, accurate responses.
• Enter and maintain accurate patient information in nutrition software applications and follow processes in accordance with call center standards to ensure accuracy and operational effectiveness.
• Frequently communicate with disciplines throughout the hospital to ensure proper Electronic Health Record orders and information regarding patients' nutrition care plans.
• Process meal service payments from various methods such as credit card, cash, and other financial aid benefits.

Requirements

• High school diploma or equivalent experience.
• 2 years of customer service, food service experience OR related experience OR equivalent nutrition/dietetics education.
• Intermediate computer skills.
• Washington State Food and Beverage Service Worker’s Permit, or to be obtained within 1 month of employment.

Qualifications

• Bachelor’s Degree (preferred).
• Significant experience working in a healthcare/customer service environment.
• Healthcare food service experience or equivalent nutrition/dietetics education.
• Call center or similar customer service work or volunteer experience.
• Bilingual (preferred).

Pay

Compensation range: $21.30 - $30.33 per hour (based on full-time employment of 2080 hours worked per calendar year). Offers are determined by multiple factors including equity, skills, experience, and expertise, and may vary within the range provided.

Benefits

Seattle Children’s offers a generous benefit package, including:

• Medical, dental, and vision plans.
• 403(b) retirement plan.
• Life insurance.
• Paid time off.
• Tuition reimbursement.

About Us

Hope. Care. Cure. These three simple words capture what we do at Seattle Children’s – to help every child live the healthiest and most fulfilling life possible.

Our founding promise to the community is as valid today as it was over a century ago: we will care for all children in our region, regardless of the families’ ability to pay. Together, we deliver superior patient care, advance new discoveries and treatments through pediatric research, and serve as the pediatric and adolescent academic medical center for Washington, Alaska, Montana, and Idaho – the largest region of any children’s hospital in the country.

U.S. News & World Report consistently ranks Seattle Children’s among the nation’s best children’s hospitals. For more than a decade, Seattle Children’s has been nationally recognized in key specialty areas. We are honored to be one of the nation’s very best places to care for children and the top-ranked pediatric hospital in Washington and the Pacific Northwest.

As a Magnet-designated institution, we recognize the importance of hiring and developing great talent to provide best-in-class care to the patients and families we serve. Our organizational DNA takes form in our core values: Compassion, Excellence, Integrity, Collaboration, Equity, and Innovation.