NUTANIX PROGRAM MANAGER

Job Duties and Responsibilities

• Define program success criteria and objectives, involving relevant stakeholders and ensuring technical feasibility and desired quality
• Collaborate with senior customer leaders and Nutanix services leaders to define the program governance (controls) in accordance with customer requirements
• Coordinate and drive sub-projects and work streams inclusive of their interdependencies
• Lead architects and resourcing team to schedule internal and external consulting resources to drive multiple work streams
• Develop detailed integrated project plans to put services in a logical order of operations, considering dependencies, predecessors, and successors while also utilizing the LOE to determine duration; monitor and track progress with project plans
• Manage the program scope, schedule, changes, costs, and closeout using appropriate verification techniques
• Anticipate and proactively resolve challenges to program budget and timeline
• Measure program performance using appropriate tools and techniques
• Manage and track program issues, actions, and risks accordingly
• Communicate progress both internally and externally
• Manage the relationship with the client and all internal and external stakeholders
• Utilize client-facing status meetings to manage customer expectations, escalate issues and risks, and drive program activities forward
• Create and maintain comprehensive program documentation
• Collaborate with project managers worldwide to improve PM efficiency
• Foster relationships with clients enabling future account sales
• Expertise in multiple project dashboard creation and presentation to all levels of stakeholders and management, including executive and C-level leadership
• Manage customer satisfaction by ensuring world-class project delivery
• Manage stakeholders’ communication and develop appropriate communication plans, report, and escalate to management as needed
• Provide Nutanix PS consulting large program and project opportunity pre-sales support including, but not limited to, determining the appropriate PMO roles and level of effort (LOE) required to deliver the scope successfully, identifying and addressing key risks, and managing and communicating effectively throughout the pre-sales support process

Qualifications

• A minimum of 8 years of experience in a program management role in a professional services organization
• Deep experience with managing complex programs comprised of a variety of hardware, software, infrastructure, and cloud platforms and platform integrations
• Exceptional organizational skills, including ability to plan, attention to detail, facilitation, time management, leadership, and multitasking skills
• Ability to work with clients and stakeholders to identify business objectives and align program deliverables to them
• Excellent written and verbal communication skills in English
• Proven ability to problem-solve and be dynamic in complex situations
• Self-starter with intense drive for improvement and delivering results
• Strong working knowledge of Microsoft Office and Project planning tools
• Proficient with Agile project management
• Experience using change management processes for dynamic professional services projects
• External customer-facing management experience (including partners)
• Internal customer relationship management experience (i.e., sales, pre-sales, advisory services)
• Experience managing multiple programs, projects, and clients in parallel is required
• Ability to adopt new processes and tools
• PMP required, PgMP preferred
• Working knowledge of tools like NetSuite and Salesforce is a plus

Benefits

View our benefits information here: https://marketing.mytsp.net/tsp-benefits

Additional Information

We are TSP. TSP is award-winning, customer-endorsed, and minority-owned. We provide custom, flexible, and flawlessly executed IT services and talent solutions throughout the United States and Canada. We create great customer experiences by saving you time and money. We’re driven by integrity — we do what we say we will do — exceeding expectations. Our value-based pricing is tailored to your business objectives, with your success as our top priority. We don’t manufacture devices or sell software — our product is our people.

TSP is an equal opportunity employer and welcomes applications from all qualified persons without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.