Nursing Support Supervisor - New York City

About the role

The Nursing Support Supervisor assists the Area Director of Nursing and Nurse Manager in ensuring patient compliance with prescribed drug therapies per Option Care policies, federal and state regulations, professional standards, and accrediting body requirements. This role oversees administrative support staff including schedulers and clerks.

Responsibilities

• Oversees staff responsible for arranging patient care
• Supervises, monitors, and evaluates the quality and effectiveness of patient care across the support team
• Facilitates patient complaints or issues for resolution or escalation to appropriate departments
• Ensures management is aware of staffing needs and requirements
• Manages scheduling needs with staffing availability
• Supports and monitors daily activities for effective agency operations and communication
• Utilizes knowledge of documentation and billing requirements for home health/infusion care goods and services
• Assists in development, implementation, and evaluation of nursing support staff continuing education and orientation programs
• Monitors and assists with coordination of all agency activities related to nursing, including direct and indirect patient services
• Assists with patient and clinician contact to schedule and confirm deliveries and visits (PTO coverage)
• Speaks knowledgeably of Option Care's scope of services; provides accurate service descriptions and support to sales professionals
• Participates as a member of the professional advisory committee, infection prevention, and process improvement teams, including conducting chart audits
• Identifies improvement opportunities and communicates them to the Area Director of Nursing, Nurse Manager, and/or Director of Operations
• Participates in nursing department on-call responsibilities as needed
• Maintains confidentiality of patient and proprietary information
• Supervisory duties include hiring, recommending/approving promotions and pay increases, scheduling, performance reviews, and discipline

Requirements

• High school diploma or GED required
• Minimum 2 years of home health care experience providing specialty nursing care (e.g., infusion therapy, maternal-child health, disease state management, pediatric nursing)
• At least 1 year of experience directly or indirectly managing people (hiring, developing, motivating, directing) OR at least 3 years of relevant nursing experience with demonstrated progression
• Access to reliable transportation for home visits; if using a personal vehicle, a valid driver's license and proof of insurance required
• Experience applying local, state, federal, accrediting body, and OSHA rules and regulations
• Experience providing customer service to internal and external customers, including meeting quality standards and evaluating customer satisfaction
• Experience in indirect management of team members, including assisting in development, training, and work/project assignment
• Time management skills: prioritizing, organizing, tracking details, and meeting deadlines for multiple projects with varying completion dates
• Basic Microsoft Word skills (opening documents, cut/copy/paste, text alignment, font selection, margins, columns, sorting, bullets, find/replace, undo, spell check, track changes, review pane, printing)
• Basic Microsoft Excel skills (opening workbooks, inserting rows/columns, font formatting, cell formatting as currency, copy/paste/save, text alignment, cell selection, worksheet renaming, chart insertion, margins, page orientation, spell check, printing)
• May require travel up to 15% for business purposes

Qualifications

• LPN or LVN with a license in the current state of practice (preferred)
• 3–5 years of management experience in a home health care setting (preferred)
• CPR certified (preferred)

Pay

Pay range: $34.09–$56.81 per hour. Salary determined by education, experience, knowledge, skills, abilities, internal equity, and market data alignment.

Benefits

• Medical, Dental, & Vision Insurance
• Paid Time Off
• Bonding Time Off
• 401(k) Retirement Savings Plan with Company Match
• HSA Company Match
• Flexible Spending Accounts
• Tuition Reimbursement
• myFlexPay
• Family Support
• Mental Health Services
• Company Paid Life Insurance
• Award/Recognition Programs