Nursing Services Supervisor

Schedule

• Monday-Friday 3:00pm-11:30pm (with occasional weekend rotation, as needed)

Job Duties & Responsibilities

• Apply established standards of care to insure a safe, therapeutic patient care environment.
• Oversee and ensure patient rounds and patient care notes are being entered into medical records accurately, consistently and timely.
• Ensure medication protocols are being followed and action plans are created when a Qstatim is entered into the system.
• Maintain and assure consistent service delivery for patients in support of and under the direction of the provider team.
• Act as back up to charge nurse ensuring communication with admissions regarding discharges and coordination of admissions.
• Provide direct services if necessary.
• Meet with patient/family to resolve concerns, address complaints, and answer questions that charge nurse has been unable to resolve.
• Advocate for the resolution of care issues, accessing resources in support of the patient.
• Develop collaborative relationships with other levels of care to facilitate appropriate referrals between programs.
• Communicate with medical staff to promote positive relations and to provide quality services.
• Facilitate intra-department communication and oversee patient care and safety.
• Continually assess and ensure safety of physical environment of unit and resolve any instances or risk or non-compliance with the environment.
• Facilitate the clinical program conceptualization and delivery in conjunction with the medical director(s) and managers of other departments.
• Understand and execute the most effective therapeutic interdisciplinary techniques applicable to the age and diagnostic profile of the program.
• Facilitate an annual review of all aspects of the clinical program with the stated goal of continued improvement.
• Assure that each discipline is actively engaged in continuous learning based on the stated therapeutic techniques of the clinical program and integrates that knowledge into the program.
• Administer and communicate changes based upon patient and staff feedback as well as ROS data.
• Use knowledge of patient rights to act as patient advocate and to respond to patient grievances.
• Monitor staff members in the use of resources and equipment to maintain a cost-effective, efficient, safe and productive work environment.
• Cook up ongoing training, support and coaching to staff members consistent with system, site and program expectations to ensure competent care is being delivered.
• Cook up clinical management with managers/Director of staff working on the clinical unit/residential/outpatient to ensure consistent communication to staff.

Supervisory Duties

• To Include Accountable for oversite of the Nursing and PCA staff and assist with the oversight of day-to-day operations, ensuring all shifts are staffed and can accommodate capacity of patient/resident care.
• Participate in recruitment activities including posting positions, hiring and onboarding new staff.
• Complete introductory and annual evaluations.
• Participate in the on-call rotation with Manager/Director of Nursing.
• Support Payroll needs by approving PTO, payroll management system timecard adjustments and approvals.
• Attend, participate, and lead in staff meetings, in-services, and huddles in conjunction with the Manager Lead department staff and function.
• Communicate goals to the staff and ensure they are being followed.
• Develop methods of measuring goal achievement.
• Maintain department policies and procedures with the input of department staff and administrative supervisor.
• Demonstrate understanding of Joint Commission and other regulatory agency compliance regulations.
• Involvement in the learning and the application of standards relevant to the Clinical Services department.
• Participation in in services/seminars and other meetings to increase involvement and awareness of regulations.
• Involvement in the education of other disciplines regarding Patient Care Services department’s regulations.
• Plan for department needs effectively through involvement in the Rogers’ budgeting process.
• Adhere, and manage direct reports to adhere, to budgeting restraints.
• Manage FTE expenditures with compliance to the FTE budget.
• Maintain an understanding of any variance and its impact on the department budget.
• Manage personnel.
• Promote a team environment by example and by participating in workload completion, when necessary.
• Interact with employees in a sensitive, positive manner.
• Understand and use the Human Resources policies and procedures manual.
• Involvement in potentially volatile employee-related situations and initiation of disciplinary process, as needed.
• Communication with employees promptly when incidents arise that may be a detriment to their performance or to Rogers Behavioral Health in general.
• Establish monthly department meetings to provide timely communication and problem resolution.
• Participation in Rogers Operating System (ROS) program.
• Gain understanding of the ROS process.
• Participation in and/or creation of ROS teams that lead to improvement in own and other Rogers Behavioral Health areas.
• Educate and involve employees to Rogers and Clinical Services department’s ROS monitoring and activities.

Education/Training Requirements

• Bachelor’s degree preferred, 2 years of experience in nursing.
• Associate's degree required.
• Applicable license/certification in area of focus is required; Wisconsin Registered Nurse license, current and in good standing, is required for nurse managers, when applicable.
• A minimum of one (1)) year experience in a supervisory/management role is strongly preferred.
• American Heart Association Healthcare Provider CPR certification or American Red Cross Professional Rescue is required within thirty (30) days of date-of-hire. Annual re-certification is required.
• Formal training in management of the aggressive patient within sixty (60) days of date-of-hire. Annual re-certification is required.
• Clinical experience in mental health or chemical dependency services is required.