Nursing Home Receptionist Evenings 5pm

Wilson Healthcare and Rehab Center, located in Wilson, NC, is a Long Term Care facility that provides quality care to our residents. Join a growing team of successful, happy caregivers who are valued and appreciated!

Schedule

PRN Per Diem Weekday Nights, Monday - Friday, 5pm - 8am

Benefits

• New added bonuses and perks
• U earned it bonus
• PTO
• Paid orientation
• Very supportive management
• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Employee discounts
• Monthly gift cards
• Same day pay option
• Employee Engagement program
• Staff appreciation lunches and give outs
• Company Swag
• Annual raises
• Opportunities for advancement
• Birthday pay
• University partner, offering tuition assistance to staff and dependents

About the Role

In keeping with our organization’s goal of improving the lives of the Residents we serve, the Receptionist is responsible for providing superior customer service by acting as the first point of contact for all visitors to the facility. The Receptionist will be responsible for answering incoming calls, directing calls to the appropriate persons, and mail distribution. The Receptionist also supports multiple departments by providing general office/clerical support.

Responsibilities

• Operate multiline telephone and paging system.
• Answer incoming calls, determine the nature of the call, and route the call to the appropriate party.
• Locate personnel by using overhead paging system.
• Greet and direct all visitors to the facility, ensure that all visitors sign-in, and refuse visitor’s entry to the facility if needed.
• Report suspicious behavior to the supervisor on duty.
• Respond to inquiries regarding job openings and distribute job applications to prospective employees.
• Receive, sort, and forward incoming mail.
• Coordinate the pick-up and delivery of express mail services.
• Responsible for reporting all resident and Resident concerns to the appropriate department head.
• Maintain a list of all Residents by name and room number, staff extension numbers, and key personnel.
• Handle sensitive information regarding Residents and other facility matters with professionalism and confidentiality.
• Work in an organized fashion and keep lobby and workstation clean and free of hazards at all times.
• Report all hazardous conditions, damaged equipment, and supply issues to the supervisor.
• Communicate and interact effectively and tactfully with Residents, visitors, families, peers, and supervisors.
• Attend and participate in departmental meetings and in-services as directed.
• Respond to special requests made by residents, Residents, and family members.