Nursing Assistant and Unit Secretary - Intensive Care Unit - Day/Evening

About the role

Wellspan Ephrata Community Hospital's intensive care unit (ICU) is a 10-bed unit caring for critically ill patients requiring medical and surgical critical care. The patient population includes those on target temperature management post-cardiac arrest, STEMI patients requiring intra-aortic balloon pumps, PA catheters, or transvenous pacemakers, acute lung disease patients requiring mechanical ventilation, drug overdose patients needing close monitoring, post-operative esophagectomy and VATS patients, acute cerebral infarction patients requiring tPA, and septic/multisystem organ failure patients requiring vasoactive IV medications and supportive care.

Responsibilities

• Provides general nursing care and personal care assistance to patients, including bathing, dressing, eating, changing bed linens and bed pans, and positioning.
• Makes sure patient rooms, nursing areas, supply carts, etc. are stocked with appropriate items at required levels.
• Notifies supervisor when reorder points are reached.
• Greets, directs, and assists visitors, patients, and ancillary department staff.
• Orients patients to their rooms as appropriate.
• Answers telephone using personable etiquette, answering inquiries by providing accurate information or forwarding callers to appropriate resources.
• Identifies emergency messages, directs information to the appropriate personnel, and maintains confidentiality.
• Serves as a knowledgeable resource for multiple applications such as Patient Management and PowerChart.
• Keeps current with system/application upgrades and offers assistance to others in navigating IS applications.
• Assembles and copies charts and forms, ensuring charts contain necessary forms.
• Ensures all medical records have signed orders and an H&P, places transcribed orders on the chart, monitors and flags missing items daily, performs data entry, chart preparation, filing, and photocopying in accordance with appropriate policies, and transcribes orders and documents on the paper or electronic record.
• Follows up on orders and checks on open orders, ensures verbal orders are signed according to Hospital policy, consults with appropriate clinical/non-clinical personnel to resolve issues, concerns from patients' medical records, ancillary department results, patient/family inquiries, etc., schedules tests, procedures, and other patient services, and communicates changes in the patient's condition and other urgent information to the Registered Nurse in a timely manner.
• Reports actual and potential problems concerning patients, families, staff, and appropriate departments to the team members and the charge nurse/nurse manager, communicates delay/difficulties in providing services or alterations of routine, acknowledges and responds to patient alarms and notifies appropriate care provider as needed.
• Orders and stocks supplies on an ongoing basis.

Qualifications

• High School Diploma or GED.
• Less than 1 year relevant experience.
• Basic Life Support upon hire.
• Certified Nurse Aide upon hire.
• Completion of course for unit secretaries and medical terminology upon hire.