ICU Unit Secretary – Evenings (7:00 PM–7:30AM)

About the role

The ICU Unit Secretary is responsible for providing direct service activities to ensure patients and their families/visitors receive timely information and appropriate responses to their needs. The role also involves coordinating activities of front desk/office support services, performing clerical duties, and maintaining communication data.

Responsibilities

• Provides informative, non-clinical information when requested by patients, families, staff or visitors.
• Interacts in a courteous professional manner.
• Captures and distributes patient call lights in a timely manner.
• Maintains communication data, including computer, charge/white boards, daily communication sheets, assignment sheets, updates room name tags, pre-caution labels.
• Initiates daily RN phone assignment, logs RN daily phone numbers, and demonstrates appropriate procedures to triage calls through patient call system.
• Monitors healthcare computer software systems and Bed Board for new discharge orders, prints discharge summaries, places discharge summaries in chart, makes clinic appointments for patients prior to discharge, documents as required.
• Facilitates patient/family/visitor access to available hospital services such as, the cafeteria, chapel, gift shop, parking, cashier, etc.
• Identifies emergency situations and initiates appropriate response actions within the scope of his/her role.
• Works collaboratively with other units, services, and departments to ensure patients, families, visitors and staff receive needed services information, and materials.
• Takes initiative to identify and resolve/respond to questions and/or discrepancies, acts within the scope of role.
• Performs a variety of office and clerical functions, such as photocopying, sending and receiving fax transmissions; takes actions to respond appropriately.
• Coordinates unit’s communications including but not limited to, placing alpha numeric text pages to physicians or appropriate staff, calling family members/next of kin, etc.
• May assist in patient admission, discharge and transfer processes by obtaining and managing insurance pre-approvals, obtaining and verifying demographic information, completing free-care applications obtaining and creating medical records.
• Maintains accurate, complete, up-to-date patient care records as defined by hospital policy.
• Maintains complete and accurate medical records through timely filing of results and treatment documents, periodic chart thinning and replenishing of chart forms.
• Maintains supply of precaution signs for patient rooms.
• Maintains and replenishes the Downtime Box with appropriate order sheets, Doctor's Orders, Progress Notes, lab etc.
• Participates in searches for missing patients, belongings and/or equipment.
• Performs a variety of activities to ensure a clean, safe and stocked unit environment for patients, visitors and staff.
• Conducts daily rounds, to ensure a safe and clean environment and contacts appropriate Department/staff to clean, transport, and/or to address other safety/cleanliness issues.
• Log issues with the ITS rounder or to the help desk. Arranges for delivery of expired/broken equipment/materials to appropriate repair site.
• Orders other supplies as requested.
• Participates in staff meetings, departmental/unit initiatives, quality improvement projects and committee meetings as assigned.
• Complies with established practice standards, policies, procedures, protocols, guidelines, and regulations, e.g., DPH, Joint Commission, Fire Codes, OSHA, etc.
• Follows established Conduct and Attendance, Safety, and Infectious control policies/standards, consistently available on the unit.
• Completes annual mandatory educational requirements, e.g., safety regulation and infection control review, departmental and unit specific competencies, etc.
• Assists in orientation of new staff and serves as a resource to float staff on your unit.
• Adapts to changing patient and unit needs including but not limited to offering assistance to other team members, floating, adjusting assignments, running unit/patient errands when requested, needed, etc.
• Collaborates with charge nurse/supervisor to coordinate break periods with unit activities.
• Follows established hospital infection control and safety procedures.

Requirements

• High school diploma or equivalent required.
• One to two years’ previous clerical experience in a healthcare setting preferred.
• Demonstrated proficiency with various computer software systems, including Microsoft Office (Word, Excel, Outlook, etc.).
• Excellent interpersonal skills and ability to interact appropriately with nursing staff, patients, families/visitors, physicians, and other hospital staff in a fast-paced environment.
• Organizational skills to effectively set priorities and efficiently complete assigned work.
• Ability to effectively apply basic administrative skills, e.g., typing, filing, telephone skills, etc.

Skills

• Proficiency with various computer software systems, including Microsoft Office (Word, Excel, Outlook, etc.).
• Excellent interpersonal skills and ability to interact appropriately with nursing staff, patients, families/visitors, physicians, and other hospital staff in a fast-paced environment.
• Organizational skills to effectively set priorities and efficiently complete assigned work.
• Ability to effectively apply basic administrative skills, e.g., typing, filing, telephone skills, etc.

Benefits

This position offers a competitive compensation range of $18.42 - $27.37 per hour, along with a comprehensive benefits package including medical, dental, vision, pharmacy, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing. Equal Opportunity Employer/Disabled/Veterans.

Pay

$18.42 - $27.37 per hour

Schedule

Full time, evening 7pm-7:30am and Every 3rd weekend required