Nurse Triage RN -PRN- McLeod HealthCall

Founded in 1906, McLeod Health is a locally owned and managed, not-for-profit organization with over 900 medical staff, 2,900 licensed nurses, and 15,000 team members serving an 18-county area. The system includes seven hospitals, three health and fitness centers, a sports medicine and outpatient rehabilitation center, and hospice and home health services.

About the role

The Telephone Triage Nurse provides telephonic triage to patients across a range of medical conditions using established protocols. This role requires strong clinical and communication skills to assess patient conditions, determine urgency, and guide patients to the appropriate care setting.

Responsibilities

• Assess patients' conditions and medical history to determine urgency and appropriate level of care through thorough and accurate phone-based triage.
• Provide immediate medical advice and guidance to patients over the phone using established protocols, clinical guidelines, and available resources.
• Give patients clear instructions regarding follow-up care or where to seek emergency medical attention.
• Document all patient interactions, including assessments and interventions, in compliance with McLeod Health standards and HIPAA regulations.
• Assist in scheduling appointments, referrals, and follow-up visits.
• Ensure compliance with healthcare regulations, protocols, and quality standards.
• Collaborate with physicians, nurse practitioners, and other healthcare providers to ensure proper patient care and continuity of care.
• Participate in regular training and continuing education to stay updated with medical practices and enhance clinical skills.
• Offer compassionate or emotional support to patients or family members during stressful or uncertain medical scenarios.
• Perform other duties as assigned.

Requirements

• Minimum of 2 years of clinical nursing experience, with preferred experience in emergency, urgent care, telehealth, triage nursing, or primary care settings.
• Previous experience in a triage or telehealth role preferred.
• Registered Nurse (RN) license.

Skills

• Proficiency in using medical software and electronic health records (EHR) systems.
• Strong multitasking and organizational skills.
• Compassionate and empathetic nature.
• Strong teamwork and collaborative skills.
• Ability to work independently while adhering to established guidelines and protocols.
• Excellent communication and interpersonal abilities, both written and verbal, with the ability to explain complex medical information clearly.
• Ability to remain calm and composed in tense situations.
• Attention to detail in a fast-paced environment.
• Ability to multitask and prioritize responsibilities effectively.
• Willingness to work flexible hours, including evenings, weekends, and holidays.