Nurse Operations Manager (68969)

About the Role

The Nurse Operations Manager performs a variety of administrative and nursing duties in supervising and caring for patients—from minor treatment to acutely ill—in a one-of-a-kind, free-standing outpatient facility. This role combines hyper-efficient delivery of Emergency Medicine Specialty Services with outpatient care to provide high-quality, accessible unscheduled care, reducing ER visits and hospital admissions.

Responsibilities

• Build relationships with patients and employees to foster a culture of passion and enthusiasm.
• Conduct meaningful growth meetings with RNs and PCCs on a routine basis.
• Identify areas of improvement to meet or exceed organizational quality metric goals.
• Adhere to and promote all protocols.
• Oversee and coordinate maintenance of all clinical equipment.
• Complete checklists and assigned tasks by deadlines.
• Generate fair and balanced clinical staff schedules, ensuring all shifts are covered and time-off requests are considered.
• Coordinate and oversee the training of clinical team members, including providers, lab team, and radiology techs.
• Represent the organization professionally during clinical-area surveys (DOH, COLA, AHCA, JC, etc.).
• Participate in QA/PI activities, including hand-washing audits, chart audits, and room turnover audits.
• Maintain quality standards by updating protocols, recommending best practices, and addressing unsafe practices.
• Ensure smooth workflow in the clinical area, addressing challenges as they arise.
• Oversee inventory processes, including ordering, managing back orders, and submitting updates.
• Collaborate on Employee Health initiatives, such as TB testing, Hepatitis B immunizations, and flu vaccine administration.
• Manage linen ordering and the proper disposal/return of medications in accordance with DEA regulations.
• Provide continuous education and training on new or updated processes/equipment.
• Actively participate in hiring, termination, and departmental meetings.
• Serve as a resource for staff and support the Facility Leader in their absence.
• Follow information security policies and report on their performance.
• Perform all responsibilities of the Registered Nurse position.

Requirements

• Minimum 5 years of nursing experience, with at least 3 years in Emergency Medicine.
• Active Florida RN License.
• ACLS and PALS certifications.
• Must pass a background and drug test.
• Proficiency with Windows-based computers and common programs (MS Word, Excel, Outlook).
• Strong communication skills, including proficient reading, writing, and speaking in English.
• Ability to work independently in a fast-paced environment.
• Physical ability to perform duties in a busy medical setting (standing, walking, teaching, public speaking, pulling, pushing, lifting).
• Ability to stand and work up to a 12-hour shift.
• Ability to travel between local facilities (50-mile radius) to cover shifts as requested.

Preferred Qualifications

• Healthcare leadership/management experience.
• Proficiency in Spanish or Creole.

Physical Demands

The role requires the ability to:

• Regularly stand, walk, and use hands to operate tools and equipment.
• Exert up to 10 pounds of force regularly, 30 pounds frequently, and 50 pounds occasionally.
• Frequently reach, bend, balance, kneel, crouch, crawl, push, and pull.
• Possess specific vision abilities, including close, distance, peripheral, depth perception, and the ability to adjust focus.
• Work in an environment with noise levels that may require shouting to be heard above ambient noise.
• Occasionally be exposed to hazardous materials (1-33% of the time).
• Occasionally travel to multiple locations for work-related purposes (1-33% of the time).