Nurse Office Manager (RN Required)

Description Join a Mission That Changes Lives. Heartspring is seeking an experienced Registered Nurse (RN) leader to join our team as Nurse Office Manager, leading the daily operations of our nursing office and the team providing around-the-clock medical support to children with complex medical, behavioral, and developmental needs. This role combines nursing leadership, clinical operations, staff management, care coordination, healthcare compliance, and quality improvement. You'll lead a team of Certified Medication Aides (CMAs), partner closely with our Nursing Director, and collaborate across our therapeutic school and residential programs to ensure students receive safe, consistent, high-quality care. Position: Nurse Office Manager (RN)Schedule: Full-Time | 40 hours/week | OnsiteHours: 2nd Shift | Rotating night and weekend on-call responsibilitiesRequirements: Active RN license | 5+ years of healthcare leadership, nursing management, or clinical operations experience What You'll Do Lead, coach, and develop a team of Certified Medication Aides (CMAs) providing 24/7 medical support to students across Heartspring's therapeutic school and residential programsOversee day-to-day nursing operations, including staffing, scheduling, workflows, training, onboarding, performance management, and team coveragePartner closely with the Nursing Director to support departmental goals, staffing needs, quality initiatives, and operational prioritiesFoster a positive, organized, accountable, and collaborative team culture focused on exceptional student careCoordinate closely with nursing, education, residential, behavioral, and therapy teams to ensure continuity of care for students with complex needsSupport the implementation and coordination of individualized healthcare plans, medication protocols, and student medical needsProvide clinical leadership and guidance to team members while ensuring appropriate escalation of medical concernsMaintain compliance with healthcare regulations, accreditation standards, medication administration requirements, and organizational policiesMonitor documentation and medical records for accuracy, completeness, and regulatory complianceLead quality improvement, compliance, risk management, audits, and process improvement initiativesDevelop, implement, and reinforce policies and procedures that promote student safety and operational excellenceOversee nursing office workflows, supplies, resources, and day-to-day operational needsAssist with staffing recommendations, budgeting, resource planning, and departmental decision-makingIdentify opportunities to improve workflows, team efficiency, quality of care, and the student and family experienceParticipate in a rotating on-call schedule to provide leadership support during nights and weekends as needed What We're Looking For The Ideal Candidate Is An Experienced RN Leader Who Can Balance People Leadership, Clinical Judgment, Operational Excellence, And Attention To Detail In a Fast-paced Environment. We're Looking For Someone Who Has Strong nursing leadership and healthcare management experience, including coaching, developing, and holding team members accountableExperience managing healthcare operations, clinical workflows, staffing, scheduling, or nursing office functionsStrong clinical judgment and the ability to provide leadership during urgent or complex situationsExperience supporting individuals with complex medical, developmental, behavioral, or pediatric healthcare needs preferredKnowledge of medication administration, clinical documentation, healthcare compliance, and patient safety standardsExperience with quality improvement, regulatory compliance, risk management, and process improvementExceptional attention to detail and a commitment to accurate medical records, documentation, and medication protocolsStrong organizational and time-management skills with the ability to balance competing prioritiesExcellent verbal and written communication skills and the confidence to communicate effectively with employees, leaders, families, and interdisciplinary teamsA collaborative leadership style and the ability to build strong partnerships across nursing, education, residential, behavioral, and therapy teamsStrong problem-solving skills with the ability to identify opportunities, develop solutions, and improve processesExperience using Electronic Medical Records (EMR/EHR), Microsoft Office, and other healthcare technology systemsDependability, professionalism, and a commitment to providing exceptional service to students and families Requirements Education & Experience Current Registered Nurse (RN) license, in good standing 5+ years of progressively responsible experience in nursing leadership, nurse management, clinical operations, healthcare management, or healthcare office operations requiredPrevious experience supervising, coaching, or managing healthcare employees requiredExperience managing staffing, scheduling, clinical workflows, and administrative processesStrong knowledge of healthcare compliance, quality improvement, clinical documentation, and risk managementPediatric, behavioral health, developmental disability, school nursing, residential care, or similar experience preferredExperience leading CMAs, CNAs, LPNs, nursing support staff, or other direct-care healthcare professionals preferred Pre-Employment Requirements Required Because the safety of our students is our highest priority, all candidates must successfully complete Heartspring's required pre-employment screening process before beginning employment. This includes: DCF fingerprintingState and federal background checksDrug screeningPre-employment physical and required physical abilities testing Benefits Medical, dental, and vision insurance5 weeks of Paid Time Off (PTO)10 Paid holidays403(b) retirement plan with employer contributionEmployer-paid life insuranceTuition reimbursement and continuing education support Physical & Work Environment Physical Requirements Lifting: Up to 30 lbs. frequently; 50 lbs. rarelyCarrying: 10-15 lbs. frequently; 50 lbs. seldomSitting/Standing/Walking: sit rarely; stand constantly; walk frequentlyClimbing: rarelyBending/Twisting/Kneeling/Reaching: frequentlyReaching: frequentlyPushing/Pulling: 10-15 lbs. occasionally; 50 lbs. rarelyDexterity: constant hand-eye coordination and manual dexterityStamina/Endurance: mild exertion frequently; heavy exertion occasionallyVision/Hearing: constant ability to see clearly and hear instructions or warningsMind-Body Connection: frequent awareness of body positioning and task execution Work Environment Environment: Indoor and outdoor work environments. Occasional exposure to varying weather conditions, including heat, cold, wind, rain, and snow/ice.Safety Compliance & PPE Requirements: Adherence to safety protocols and protective gear use constantly. Mandatory use of Heartspring standard PPE, with additional protective gear (e.g., gloves, helmets, arm guards, leg guards) provided as needed.Physical Interactions & Exposure Risks: Frequent exposure to physical interactions from clients, including slapping, hitting, punching, kicking, head-butting, and biting. Potential exposure to infectious diseases, parasites, bodily fluids, and blood-borne pathogens in a school and residential care setting.