Nurse Navigator (FT-Day, 40hrs/week) - Hospital Based OBGYN - Center City, PA

About the Role

The Obstetrics Nurse Navigator provides individualized clinical navigation, patient education, and care coordination for obstetric patients across the ambulatory care continuum. This role serves as a central point of contact for patients, families, providers, nursing, scheduling, authorization, and ancillary teams to support timely access to care, follow-up, and clear communication.

The Nurse Navigator identifies and helps address barriers to care, coordinates referrals, diagnostic testing, procedures, and follow-up needs, and supports patients through pregnancy, postpartum, and other obstetric care pathways. The role contributes to quality, patient experience, care gap closure, and operational efficiency by promoting proactive outreach, organized follow-up, and coordinated interdisciplinary care.

Responsibilities

• Provides competent clinical care coordination and nursing support to obstetric patients during office visits, telephone encounters, and electronic communications.
• Serves as a patient educator and clinical resource for patients and families regarding diagnoses, treatment plans, procedures, referrals, testing, follow-up care, and next steps.
• Coordinates timely access to appointments, diagnostic testing, imaging, procedures, referrals, authorizations, and specialty consultations in collaboration with providers, scheduling, and ancillary departments.
• Supports patients in navigating the healthcare system by identifying barriers to care, escalating concerns appropriately, and connecting patients with available resources.
• Conducts outreach and follow-up for patients with missed appointments, abnormal results, emergency department visits, hospitalizations, postpartum needs, high-risk clinical findings, or other care gaps identified by the clinical team.
• Ensures necessary clinical records, imaging, pathology, laboratory results, referral documentation, and other materials are available for provider review and patient visits as appropriate.
• Relays patient messages, clinical concerns, and care coordination needs to clinicians and follows up to ensure timely communication and resolution.
• Collaborates with physicians, advanced practice providers, nursing staff, medical assistants, patient access, financial clearance, social work, and other interdisciplinary partners to support continuity of care.
• Tracks obstetric patient populations and quality-related follow-up needs, including postpartum visit completion, high-risk patient monitoring, prenatal care gaps, and other identified departmental metrics.
• Supports outpatient symptom management, transitions of care, prenatal and postpartum follow-up, and proactive communication to help reduce avoidable emergency department utilization, delays in care, and unnecessary readmissions.
• Supports program growth, patient experience, and process improvement efforts by identifying workflow barriers and participating in initiatives that improve access, communication, and care coordination.

Requirements

• Bachelor’s Degree in Nursing required.
• Minimum of 3 years of nursing experience in ambulatory care, obstetrics, maternal health, care coordination, patient navigation, or a related clinical setting required.
• Prior nurse navigation, case management, population health, prenatal care coordination, or postpartum follow-up experience preferred.
• Registered Nurse in Pennsylvania required.

Schedule

Workday Day (United States of America)

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including:

• Medical (including prescription), supplemental insurance, dental, and vision coverage.
• Life and AD&D insurance.
• Short- and long-term disability.
• Flexible spending accounts.
• Retirement plans.
• Tuition assistance, as well as access to tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service.
• Voluntary benefits, providing access to group rates on insurance and discounts.

All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.