Nurse Manager of Operations-Operating Room

About the role

The Manager, Operations provides autonomous and direct management of a team or teams, reflecting the mission, vision, and values of NM while adhering to the organization's Code of Ethics and Corporate Compliance Program and all relevant policies, procedures, guidelines, and regulatory/accreditation standards.

Responsibilities

• Manage day-to-day operations of designated departments, divisions, programs, services, and/or locations, including defining and overseeing workflows and staffing, redirecting resources to critical areas as needed, developing operating and capital budgets, monitoring budget performance including explaining variances, and defining and applying corrective action to ensure compliance with the budget as needed.
• Provide 24/7 accountability
• Provide support, guidance, and supervision to team members by ensuring they maintain competencies in addressing behavioral, social, financial, and environmental issues for patients to achieve optimum clinical quality, patient satisfaction, and cost-effective care
• Support the team by preparing and delivering annual and mid-year reviews, coaching through the resolution of complex situations involving practice issues and customer relations, ensuring they have the tools (including technology) to perform their roles, and identifying areas in need of improvement and acting upon them with appropriate NM system partners
• Recommend department goals to department leadership; plan and advance progress toward the goals throughout the year
• Communicate goal achievement timelines, risks, and decisions needed with all appropriate leadership teams on a regular cadence
• Ensure department policies and processes meet current standards of the Joint Commission and all federal, state, and regulations; revise and/or create new policies and processes as needed to meet changing regulations and the evolution of patient care delivery
• Target quality improvement by reducing process variation, eliminating redundancy, or implementing new technology
• Manage escalations, interpret information needed to identify each patient's requirements relative to the patient's age-specific needs using principles of growth and development over the life span, and connect those with the resources required to coordinate each patient's care
• Perform other duties as assigned

Qualifications

• Business expertise including knowledge of Joint Commission standards and all federal, state, and regulatory requirements
• Ability to analyze data for decision-making purposes and make data-driven recommendations
• Ability to create budgets in accordance with guidelines and balanced to targets
• Ability to effectively apply the principles of change management while leading
• Strong computing skills, including Microsoft Office applications, Outlook, and the EMR
• Attentive to detail and reviews own and others' work for accuracy
• Effectively and autonomously handles challenging situations, including identifying stakeholders and defining and communicating required action and roles in a compressed time frame
• Effectively balances multiple priorities, seeking guidance when in doubt
• Calmly and easily responds to changes in work environment, delays, or unexpected events
• Provides guidance and supervision to team members by problem-solving complex situations that involve practice operations, customer relations, and employee relations issues
• Exceptional verbal and written communication skills and the ability to establish and maintain effective relationships with patients, physicians, management, staff, and other customers, internal and external to NM
• Projects confidence, professionalism, interest, and optimism when leading others in the workplace; guided by the servant leadership philosophy
• Ability to maintain confidentiality for patients and their families, as outlined in the Northwestern Memorial HealthCare Patient Confidentiality policy
• NMHC Performance Leadership Competencies (from performance management system)