Nurse Manager of Critical Care

About the role

The Manager ensures high quality, patient-centered care through oversight of the overall daily function and staffing of the unit/department. The Manager monitors and evaluates the provision of nursing care in accordance with established policies/procedures and holds staff accountable for quality and clinical outcomes in support of facility objectives.

Responsibilities

• Makes sure the unit operates efficiently and effectively.
• Monitors and evaluates the provision of nursing care in accordance with established policies/procedures to ensure patient and family needs are assessed and met.
• Supports the achievement of internal/external benchmarks, accreditations, and designations.
• Ensures compliance with all policies, procedures, and regulatory standards.
• Manages admissions and discharge processes to ensure efficient throughput and high quality, patient-centered care.
• Facilitates effective interdisciplinary care coordination within and across departments.
• Safeguards equipment maintenance is performed regularly and according to regulatory and/or accreditation standards.
• Manages nursing practice and unit operations.
• Reviews various feedback mechanisms and helps identify opportunities to improve customer/patient satisfaction.
• Leverages various feedback mechanisms to benchmark performance and identify opportunities to improve patient satisfaction.
• Ensures compliance with evidence-based practices that enhance patient experience and customer service.
• Collaborates with subject matter experts and other leaders to create an environment of teamwork that supports improved outcomes and service.
• Supports a patient-first philosophy and engages in service recovery when necessary.
• Leads in a way that inspires commitment to the vision/mission/values of the organization.
• Implements evidence-based employee engagement practices.
• Identifies development opportunities or training needs of individual employees and teams.
• Provides coaching, feedback, and training to improve performance.
• Builds a competitively superior organization through attracting, developing, engaging, and retaining talent.
• Resolves and/or channels employee grievances, disputes, or concerns according to appropriate procedures.
• Manages staff scheduling.
• Maintains staffing in accordance with patient care needs and established productivity guidelines.
• Manages operating expenses, including the utilization of supplies and equipment.
• Identifies cost reduction opportunities and implements actions to achieve savings.

Qualifications

• Education: Bachelor's degree in nursing (BSN).
• Licensure, Certifications, Training: Currently licensed as a registered professional nurse in the state(s) of practice and/or has an active compact license, in accordance with law and regulation. BLS.
• Experience: A minimum of one year of applicable experience.