Nurse Manager, National Care Coordination Center, Hospital UM
About the Role
This position is responsible for implementing best practice models and patient care delivery systems across one or more locations. Key duties include investigating and resolving patient/family concerns, collaborating with healthcare providers to ensure optimal patient care, monitoring resource needs, and maintaining clinical expertise for self and/or team. The role also involves delegating tasks aligned with scope of practice and performing clinical duties as required.
Responsibilities
- Provides developmental opportunities for others and builds collaborative, cross-functional relationships.
- Solicits and acts on performance feedback; works closely with employees to set goals and drive performance improvement.
- Pursues professional growth; develops and provides training for talent development.
- Leads, adapts, and implements organizational change, best practices, and industry trends.
- Fosters open dialogue, engages, motivates, and promotes collaboration within and across teams.
- Delegates tasks and decisions appropriately, providing guidance and support.
- Manages a designated work unit or team by translating business plans into tactical actions and overseeing completion of assignments.
- Aligns team efforts, builds accountability, and measures progress toward results.
- Manages continuum of care/care at home operations, including compliance with timelines, financial commitments, and human resources activities.
- Ensures standardized care delivery through strategic partnerships, data-driven decision-making, and resource management.
- Manages multidisciplinary teams and vendor relations to optimize patient care.
- Implements emergency preparedness programs and ensures staff readiness.
- Leads project teams and initiatives, monitoring implementation and delivery on objectives.
- Drives improvements to operations and technology processes by identifying root causes and implementing solutions.
- Ensures performance metrics align with strategic department initiatives.
Requirements
- Bachelor’s degree in Nursing (BSN).
- Minimum three (3) years of experience in business operations, clinical healthcare, or a related field.
- Minimum two (2) years of experience in a leadership role with or without direct reports.
- Minimum two (2) years of customer or patient service experience.
- Registered Professional Nurse License (Georgia) required at hire.
- Basic Life Support certification required at hire.
Preferred Qualifications
- Two (2) years of project/program management and/or implementation-related experience.
- Two (2) years of experience in process improvement.
Skills
- Ambiguity/Uncertainty Management
- Attention to Detail
- Business Knowledge
- Communication
- Constructive Feedback
- Critical Thinking
- Cross-Group Collaboration
- Decision Making
- Dependability
- Diversity, Equity, and Inclusion Support
- Drives Results
- Facilitation Skills
- Health Care Industry Knowledge
- Influencing Others
- Integrity
- Leadership
- Learning Agility
- Organizational Savvy
- Problem Solving
- Short- and Long-term Learning & Recall
- Strategic Thinking
- Team Building
- Teamwork
- Topic-Specific Communication
- Evidence-Based Medicine Principles
- Evidence-Based Practices
- Compliance Management
- Confidentiality
- Conflict Resolution
- Health Care Quality Standards
- Information Systems
- Legal and Regulatory Requirements
- Member Service
- Microsoft Office
- Stakeholder Management
Benefits
Kaiser Permanente strives to offer a market-competitive total rewards package and is committed to pay equity and transparency.
Pay
The posted pay range is $133,000 - $154,000 per year. Actual base pay will be determined based on labor market data, internal alignment, and a candidate's relevant work experience, education, certifications, skills, and geographic location.
Schedule
- Full-time (40 hours per week).
- Variable shift, including weekends (Sun, Mon, Tue, Wed, Thu, Fri, Sat).
- Working hours: 12:01 AM - 11:59 PM.
Primary location: Duluth, Georgia (onsite).