Nurse Manager, National Care Coordination Center, Emergency

About the Role

This position is responsible for implementing best practice models, patient care delivery systems, and practice standards across one or more locations. Key duties include investigating and resolving patient/family/member concerns, collaborating with healthcare providers to ensure optimal and safe patient care, monitoring resource needs, and maintaining clinical expertise for self and/or team. The role also involves delegating tasks aligned with scope of practice and performing clinical duties as required.

Responsibilities

• Provides developmental opportunities for others and builds collaborative, cross-functional relationships.
• Solicits and acts on performance feedback; works closely with employees to set goals and drive performance improvement.
• Pursues professional growth; develops and provides training and development to talent for growth opportunities.
• Leads, adapts, and implements organizational change, challenges, feedback, best practices, processes, and industry trends.
• Fosters open dialogue, engages, motivates, and promotes collaboration within and across teams.
• Delegates tasks and decisions as appropriate; provides guidance and support to encourage development and decision-making.
• Manages a designated work unit or team by translating business plans into tactical action items and overseeing work assignments.
• Aligns team efforts, builds accountability, and measures progress in achieving results.
• Fosters the development of work plans to meet business priorities and deadlines; obtains and distributes resources.
• Removes obstacles impacting performance and addresses improvement opportunities.
• Manages continuum of care/care at home operations to support patient care, including:
  • Driving implementation of action items and supporting compliance with timelines and financial commitments.
  • Using and providing feedback on standard reports and identifying ad hoc reporting needs.
  • Managing human resources activities, including recruitment and standardized procedures for employee management.
  • Leading survey and compliance readiness activities, including mock rounds and audit preparation.
  • Assisting in the development and management of departmental expenditures, payroll, and non-payroll budgets.
• Ensures standardized care delivery by:
  • Developing strategic partnerships with physicians and subject matter experts.
  • Managing complex work streams and implementing strategic initiatives.
  • Proactively monitoring and managing daily operational activities involving patient care management.
  • Managing resources in clinical areas to ensure appropriate assignment and utilization.
  • Supporting local agency and outside provider contract/vendor relations for optimal patient care.
  • Implementing emergency preparedness programs and ensuring staff training.
  • Leading project teams and initiatives to meet objectives.
• Manages improvements to operations and technology processes by:
  • Defining issues and overseeing the development of goals for strategic projects.
  • Applying structured approaches to identify root causes and implement solutions.
  • Ensuring performance metrics align with strategic department initiatives.

Requirements

• Bachelor’s degree in Nursing (BSN).
• Minimum three (3) years of experience in business operations, clinical healthcare, or a directly related field.
• Minimum two (2) years of experience in a leadership role with or without direct reports.
• Minimum two (2) years of customer or member/patient service experience.
• Registered Professional Nurse License (Georgia) required at hire.
• Basic Life Support certification required at hire.

Preferred Qualifications

• Two (2) years of project/program management and/or implementation-related experience.
• Two (2) years of experience in process improvement.

Skills

Core Skills:

• Ambiguity/Uncertainty Management
• Attention to Detail
• Business Knowledge
• Communication
• Constructive Feedback
• Critical Thinking
• Cross-Group Collaboration
• Decision Making
• Dependability
• Diversity, Equity, and Inclusion Support
• Drives Results
• Facilitation Skills
• Health Care Industry Knowledge
• Influencing Others
• Integrity
• Leadership
• Learning Agility
• Organizational Savvy
• Problem Solving
• Short- and Long-term Learning & Recall
• Strategic Thinking
• Team Building
• Teamwork
• Topic-Specific Communication

Functional Skills:

• Evidence-Based Medicine Principles
• Evidence-Based Practices
• Compliance Management
• Confidentiality
• Conflict Resolution
• Health Care Quality Standards
• Information Systems
• Legal and Regulatory Requirements
• Member Service
• Microsoft Office
• Stakeholder Management

Benefits

Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency.

Pay

The posted pay range is $133,000 - $154,000 per year. Actual base pay determined at offer will be based on labor market data, internal alignment, and a candidate's years of relevant work experience, education, certifications, skills, and geographic location.

Schedule

• Scheduled Weekly Hours: 40
• Shift: Variable
• Workdays: Sun, Mon, Tue, Wed, Thu, Fri, Sat
• Job Schedule: Full-time
• Worker Location: Onsite