Nurse Manager II - Head and Neck

Job Summary

In addition to the responsibilities below, this position is also responsible for leading the implementation of best practice models; leading the implementation of patient care delivery systems and practice standards across the service line; delegating tasks related to the investigation and resolution of patient/family/member concerns regarding patient care and services; facilitating collaboration with physicians, outside healthcare providers, and other health care team members to achieve optimal and safe patient care across the continuum; proactively monitoring resource needs in several clinical areas to ensure appropriate assignment and utilization; managing the use and maintenance of equipment, supplies and medications; ensuring a safe environment for patients and employees; maintaining clinical expertise of self and/or team, providing clinical supervision, competency and licensing necessary to fulfill job responsibilities and to direct the provision of care in the unit; delegating tasks and duties that are aligned to scope of practice; and performing clinical duties as required.

About the Role

Note: Depending on assignment, this position may require technical or supervisory experience in one or more specialty areas, including but not limited to Operating Room/Procedure Suite, Emergency Services, Oncology, etc.

Responsibilities

• Creates and advocates for developmental opportunities for others;
• Solicits and acts on performance feedback;
• Works with leaders and employees to set goals and provide open feedback and coaching to drive performance improvement;
• Pursues professional growth;
• Hires, trains, and develops talent for growth opportunities;
• Sets performance management guidelines and expectations across teams / units;
• Oversees implementation, adapts, and stays up to date with organizational change, challenges, feedback, best practices, processes, and industry trends;
• Shares best practices within and across teams;
• Fosters open dialogue amongst team members, engages, motivates, and promotes collaboration within and across teams;
• Motivates teams to meet business objectives;
• Delegates tasks and decisions as appropriate;
• Provides appropriate support, guidance and scope;
• Encourages development and consideration of options in decision making;
• Fosters access to stakeholders;
• Manages designated units or teams by translating business plans into tactical action items;
• Oversees the completion of work assignments and identifies opportunities for improvement;
• Ensures all policies and procedures are followed;
• Partners with key stakeholders and business leaders to ensure products and/or services meet requirements and expectations while aligning with departmental strategies;
• Aligns team efforts;
• Buys accountability for and measuring progress in achieving results;
• Assumes responsibility for decision making;
• Fosters direct reports to resolve escalated issues as appropriate;
• Communicates goals and objectives;
• Incorporates resources, costs, and forecasts into team and unit plans;
• Removes obstacles that impact performance;
• Identifies and addresses improvement opportunities;
• Influences teams and units to operate in alignment with operational and business objectives;
• Manages ambulatory operations to support patient care by:
• Providing additional oversight/span of control for, negotiating, and driving timelines for action item implementation and monitoring compliance to financial commitments;
• Identifying, requesting, and implementing workflows and strategies to achieve performance targets and aligning with market strategies;
• Developing and guiding short- and long-term operational initiatives and managing program, services, and/or systems;
• Assuming accountability for human resource management related to performance measurement and employee management;
• Leading continuous survey and compliance readiness activities, including mock rounds and mitigating issues, to maintain compliance and regulatory standards and developing procedures for preparing audit documentation, information, and reports;
• Contributing to the development, monitoring and control of departmental payroll and non-payroll budget and other aspects of financial management and cost control/reduction.

Requirements

• Minimum four (4) years of experience in a leadership role with or without direct reports.
• Minimum three (3) years of customer or member/patient service experience.
• Bachelor's degree in a business, nursing, health care, or directly related field AND minimum five (5) years of experience in business operations, clinical health care, or a directly related field OR Minimum (8) years of experience in business operations, clinical health care, or a directly related field.
• Registered Nurse License (California) required at hire.
• Basic Life Support required at hire.

Qualifications

• Minimum four (4) years of experience in a leadership role with or without direct reports.
• Minimum three (3) years of customer or member/patient service experience.
• Bachelor's degree in a business, nursing, health care, or directly related field AND minimum five (5) years of experience in business operations, clinical health care, or a directly related field OR Minimum (8) years of experience in business operations, clinical health care, or a directly related field.
• Registered Nurse License (California) required at hire.
• Basic Life Support required at hire.

Skills and Abilities

• Ambiguity/Uncertainty Management
• Attention to Detail
• Business Knowledge
• Communication
• Constructive Feedback
• Critical Thinking
• Cross-Group Collaboration
• Decision Making
• Dependability
• Diversity, Equity, and Inclusion Support
• Drives Results
• Facilitation Skills
• Health Care Industry
• Influencing Others
• Integrity
• Leadership
• Learning Agility
• Organizational Savvy
• Problem Solving
• Short- and Long-term Learning & Recall
• Strategic Thinking
• Team Building
• Teamwork
• Topic-Specific Communication Knowledge, Skills and Abilities
• (Functional)
• Emergency Preparedness
• Evidence-Based Medicine Principles
• Licensure Principles
• Nursing Principles
• Patient Safety
• Business Process Improvement
• Calendar Management
• Change Management
• Compliance Management
• Confidentiality
• Conflict Resolution
• Financial Acumen
• Health Care Compliance
• Health Care Quality Standards
• Human Resources Systems
• Information Systems
• Legal And Regulatory Requirements
• Maintain Files and Records
• Microsoft Office
• Outcome Driven Innovation
• Stakeholder Management
• Talent Management
• Training
• Workforce Planning

Knowledge, Skills and Abilities

• (Core)
• Ambiguity/Uncertainty Management
• Attention to Detail
• Business Knowledge
• Communication
• Constructive Feedback
• Critical Thinking
• Cross-Group Collaboration
• Decision Making
• Dependability
• Diversity, Equity, and Inclusion Support
• Drives Results
• Facilitation Skills
• Health Care Industry
• Influencing Others
• Integrity
• Leadership
• Learning Agility
• Organizational Savvy
• Problem Solving
• Short- and Long-term Learning & Recall
• Strategic Thinking
• Team Building
• Teamwork
• Topic-Specific Communication Knowledge, Skills and Abilities
• (Functional)
• Emergency Preparedness
• Evidence-Based Medicine Principles
• Licensure Principles
• Nursing Principles
• Patient Safety
• Business Process Improvement
• Calendar Management
• Change Management
• Compliance Management
• Confidentiality
• Conflict Resolution
• Financial Acumen
• Health Care Compliance
• Health Care Quality Standards
• Human Resources Systems
• Information Systems
• Legal And Regulatory Requirements
• Maintain Files and Records
• Microsoft Office
• Outcome Driven Innovation
• Stakeholder Management
• Talent Management
• Training
• Workforce Planning

Minimum Qualifications

• Minimum four (4) years of experience in a leadership role with or without direct reports.
• Minimum three (3) years of customer or member/patient service experience.
• Bachelor's degree in a business, nursing, health care, or directly related field AND minimum five (5) years of experience in business operations, clinical health care, or a directly related field OR Minimum (8) years of experience in business operations, clinical health care, or a directly related field.
• Registered Nurse License (California) required at hire.
• Basic Life Support required at hire.

Preferred Qualifications

• Bachelor's degree in Nursing (BSN).
• Three (3) years of project/program management and/or implementation-related experience.