Nurse Manager, Emergency Room

About the Role

Responsible for the excellence of nursing care and staff performance by implementing the goals of the hospital and the individual unit. Maintains the day-to-day operational aspects of the unit in conjunction with other units and areas of the hospital.

Responsibilities

General Management

• Demonstrates leadership and commitment to the Hospital Core Values and Mission.
• Provides leadership, training, and support for staff by establishing performance expectations and providing constructive feedback to improve performance.
• Establishes both short and long-term plans to meet department needs and shows foresight in recognizing problems.
• Effectively communicates hospital information, departmental expectations, and goals to all staff through regular staff meetings, memos, and individual communications.
• Implements policies and procedures in a fair and equitable manner.
• Manages conflict resolution and conducts formal personnel counseling when needed.

Operations/Financial

• Manages the financial resources of the department effectively and efficiently.
• Prepares and manages the annual departmental budget, determining needs and communicating reasonable requests to upper management.
• Is fiscally responsible with expenditures and continuously seeks improvements.

Human Resources

• Recruits, interviews, and hires competent candidates who support the Hospital Mission and Core Values.
• Actively works to improve the working environment to aid in staff retention.
• Ensures proper orientation for all new hires.
• Supports and participates in Hospital recognition programs.
• Completes Initial and Annual Performance Appraisals within required time frames.
• Ensures staff completion of mandatory education requirements.
• Ensures staff maintains updated professional licensure and certifications and forwards documents to Human Resources.
• Works with Employee Health to ensure employees adhere to DOH/DNV/Infection Control Regulations.

Staff Development

• Provides ongoing training to staff to ensure productivity and knowledge.
• Ensures employee competency through staff development and continuing education opportunities, including mandated and regulatory programs.

Quality Improvement

• Implements and monitors patient safety initiatives to meet established goals.
• Reviews incident reports and patient complaints, following up appropriately.
• Maintains target levels of customer satisfaction and implements initiatives to improve service.

Essential Job Functions

• Responsible for the day-to-day operation of the unit, ensuring clinical excellence and effective collaboration in the interdisciplinary team.
• Demonstrates clinical competence in all aspects of the assigned unit and serves as a role model and clinical resource, especially for new staff.
• Promotes and develops open communication between all staff on all shifts.
• Ensures staffing assignments are patient-centered and based on acuity across all shifts.
• Facilitates excellence in patient care delivery.
• Responsible for EMS Coordinator day-to-day operations and collaborates with the Administrative Director on EMS issues.
• Ensures Nursing processes are applied appropriately and documentation is complete.
• Assists and encourages staff to reach optimum potential, particularly in charge roles, QA/QI, and educational development.
• Maintains a safe physical environment for patients, staff, family, and visitors by ensuring infection control standards are met.
• Collaborates with the Administrative Director in the evaluation, professional development, and discipline of all unit staff.
• Collaborates with the Administrative Director to develop and implement unit-specific goals while adhering to hospital-wide goals, including EMS goals and QA/QI activities. Attends M.A.C. Committee.
• Develops and updates policies and procedures specific to E.D. standards and ensures staff compliance.
• Works with the Medical Director to coordinate E.D. management meetings and attends the Acute Care Committee.
• Oversees the unit schedule to ensure adequate staffing patterns for unit needs.
• Assists in recruitment, interviewing, and selection of staff for the unit and oversees their preceptorship.
• Performs any other duties as assigned.

Qualifications

• Graduate of an accredited school of Nursing; pursuing or has achieved B.S.N.
• ACLS certified.
• 3-5 years of critical care background; experience in Q.A. and patient care management.
• CEN preferred.
• Current NYS Registered Nurse license.
• Demonstrated commitment to continuing professional development, standards of excellence as a nursing practitioner, and leadership qualities.
• BLS Certification.