Nurse Manager Care Coordination

About the Role

The Nurse Manager, Care Coordination will provide systemwide leadership for Care Coordination across St. Charles Health System, with oversight of RN Case Managers and Case Management Liaisons supporting four hospital campuses. This leader will optimize Care Coordination operations to improve patient flow, length of stay, and discharge planning while strengthening team performance and staffing. Key priorities include leveraging data and benchmarking to identify opportunities for improvement, developing and supporting the Case Management team, and partnering closely with clinical and operational leaders to drive sustainable change and increase organizational capacity.

The ideal candidate will be an engaging, collaborative leader who excels at building trust, developing teams, and navigating change. This individual will be a strategic thinker and strong communicator who is comfortable challenging the status quo, asking thoughtful questions, and creating accountability while maintaining strong relationships. Experience leading in a unionized environment is preferred.

Responsibilities

• Provide systemwide leadership for Care Coordination across St. Charles Health System.
• Oversee RN Case Managers and Case Management Liaisons supporting four hospital campuses.
• Optimize Care Coordination operations to improve patient flow, length of stay, and discharge planning.
• Strengthen team performance and staffing.
• Leverage data and benchmarking to identify opportunities for improvement.
• Develop and support the Case Management team.
• Partner with clinical and operational leaders to drive sustainable change and increase organizational capacity.
• Maintain a visible leadership presence, primarily based at St. Charles Bend with travel to northern campuses.

Requirements

• BSN required; Master’s degree in Nursing, Management, or a related field required.
• Active OR RN license required, or ability to obtain OR RN licensure.
• Accredited Case Manager (ACM) certification through ACMA preferred.
• A minimum of five years of clinical nursing experience required.
• At least one year of leadership experience required.
• Three or more years of leadership experience within Utilization Review, Case Management, or Care Coordination in an acute care setting is highly preferred.

About the Organization

St. Charles Health System is a private, nonprofit health system headquartered in Bend, Oregon, and the largest provider of medical care in Central Oregon. The system includes four hospitals and more than 40 outpatient clinics serving communities throughout Central and Eastern Oregon. Founded in 2001, St. Charles employs more than 5,600 caregivers and supports a broad range of health care services across the region.

St. Charles Bend serves as a regional referral center and is Oregon's only Level II Trauma Center east of the Cascades. St. Charles Redmond, Prineville, and Madras are designated Level IV Trauma Centers, with Prineville and Madras also serving as Critical Access Hospitals. The organization is committed to its vision of "Creating America's healthiest community, together."

About the Community

Located along the eastern edge of Oregon's Cascade Range, Bend offers a unique combination of natural beauty, year-round outdoor recreation, and a vibrant, growing community. Outdoor activities include hiking, mountain biking, skiing, snowboarding, rock climbing, kayaking, paddleboarding, and fishing. Nearby Mount Bachelor provides premier winter recreation, while the Deschutes River runs through the heart of Bend, offering scenic parks, trails, restaurants, and gathering spaces.

Bend also features a thriving culinary, craft beverage, arts, and cultural scene. The Bend Ale Trail includes more than 30 tasting rooms, and local galleries, live music, festivals, and cultural events contribute to the area's distinctive character. With its mountain-town charm, recreational opportunities, and growing cultural amenities, Bend offers an exceptional quality of life in the Pacific Northwest.