Nurse Manager

About the role

A mission-driven organization and Certified Great Place to Work, recognized among the top employers in Massachusetts.

Responsibilities

• Provide supervision, coaching, mentorship, and clinical guidance to Nurse Care Managers and MDS Assessment Nurses.
• Monitor staff productivity, performance, assessment quality, and documentation compliance.
• Conduct regular supervision meetings, case consultations, and performance evaluations.
• Support recruitment, onboarding, training, and professional development of nursing staff.
• Ensure timely completion and quality of MDS assessments and post-discharge assessments in accordance with CCA requirements.
• Oversee medication reconciliation processes and compliance with nursing and care management standards.
• Promote person-centered, trauma-informed, and culturally responsive care practices.
• Serve as a clinical resource for complex cases involving medical, behavioral health, substance use, and social determinants of health needs.
• Support staff in managing high-acuity individuals and overcoming barriers to care and engagement.
• Monitor care plans to ensure they reflect individual goals, interdisciplinary input, and integrated care approaches.
• Utilize data and performance metrics to evaluate program effectiveness and improve outcomes.
• Implement strategies that reduce preventable emergency department visits, hospitalizations, and healthcare costs.
• Ensure compliance with CCA, MassHealth, and organizational standards, including documentation, audit readiness, and quality requirements.
• Participate in quality improvement initiatives, audits, and corrective action planning.
• Collaborate with interdisciplinary teams, providers, community partners, and funding sources to support coordinated care.
• Aid in the implementation of new workflows, policies, systems, and program requirements.
• Support transitions of care and provide direct assistance during staffing shortages, high-volume periods, or complex care situations.
• Participate in leadership meetings, trainings, committees, and professional development activities.
• Respond to emails and phone communications within one business day.

Qualifications

• Bachelor of Science in Nursing (BSN) required.
• Active Registered Nurse (RN) license in Massachusetts required.
• Minimum of 5 years of clinical experience in care management, case management, or community-based healthcare required.
• Minimum of 2 years of supervisory or leadership experience required.
• Experience working with individuals with complex medical, behavioral health, and social needs required.
• Strong knowledge of care management models, interdisciplinary care teams, and social determinants of health.
• Experience supervising, mentoring, and developing clinical staff.
• Familiarity with electronic health records (EHRs), email systems, and healthcare technology.
• Strong verbal and written communication skills.
• Knowledge of community resources and care coordination practices.
• Valid driver's license and reliable, legally registered vehicle available during working hours required.
• Experience with One Care, MassHealth, and/or Commonwealth Care Alliance (CCA) preferred.
• Familiarity with MDS assessments, care planning requirements, and quality compliance standards preferred.