Nurse Intake Specialist
The Case Control Center at Morgan & Morgan is seeking a Full-Time Registered Nurse (RN) to join our team. This position involves handling inbound telephone calls related to medical malpractice and nursing home claims. Candidates must be available to work five days a week, typically from 8:00 a.m. to 7:00 p.m., with occasional weekend coverage.
Responsibilities
- Conduct detailed intake calls with prospective clients.
- Vet and assess medical malpractice and nursing home claims.
- Gather and document medical and factual information with accuracy.
- Support key aspects of the legal intake process.
- Handle client questions and concerns with empathy and professionalism.
- Enter and maintain detailed client information in internal systems.
- Maintain confidentiality and exercise sound judgment in all interactions.
Qualifications
- Active Registered Nurse (RN) license required.
- Strong verbal and written communication skills.
- Exceptional listening, critical thinking, and problem-solving abilities.
- Comfort working on the phone for extended periods.
- Strong computer and data entry skills.
- Highly organized with the ability to multitask and learn quickly.
- Able to work independently in a fast-paced environment.
- Professional demeanor with a calm, empathetic, and client-focused approach.
- Reliable, punctual, and dependable.
- Bilingual skills are a plus!
Benefits
- Medical and dental insurance.
- 401(k) plan.
- Paid time off and paid holidays.
Equal Opportunity Statement
Morgan & Morgan is committed to providing equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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