Healthcare Intake Specialist

Responsibilities

• Fielding calls from new patients and scheduling appointments with clinicians.
• Collecting demographic information to complete registration and verifying insurance eligibility and benefits.
• Providing front-line support to North Community Counseling Centers, Inc. outpatient intake systems through phone screenings, assigning prospective patients to therapists, and assisting walk-in clients.
• Affixing occasional walk-in clients, assisting with maintenance of the intake database, and generating monthly reports on intake activity.

Qualifications

• Previous Intake experience is preferred.
• Coordinates available appointment times and clinical staff with callers qualifying for services.
• Assists in maintaining intake logs.
• Collections demographic information and reports data to leadership.
• Maintains the confidentiality of information acquired pertaining to patients, physicians, employees, and visitors.
• Discusses patient intake information only among appropriate personnel in appropriately private places.
• Maintains good rapport and cooperative relationships with staff, patients, and referral sources.
• Other program-related duties as assigned.