Nurse Educator- Long Term Care

About the role

Acts as liaison between Pharmacy Manager, consultants, the sales team, other pharmacy staff and United Pharmacy’s customers.

Responsibilities

• Works together with the pharmacy team to ensure a seamless transition at facility start up.
• Strengthens business relationships with customers by conducting regular facility visits.
• Supports pharmacy operating procedures in the facility by conducting in-services and providing educational materials that are designed to facilitate compliance with key procedures.
• Helps to resolve customer concerns and works with pharmacy team to provide follow-up to ensure that all issues are resolved.
• Works with the sales team, pharmacy manager, and consultants to assist with the introduction of new United Pharmacy tools and technology.
• Works with the pharmacy manager, consultants, sales team, and vendors to provide outside clinical and other educational in-services to United Pharmacy customers and partners with sales to provide this education to non-customers.
• Works with the sales team to assist in providing references, sales presentations when needed, and support at tradeshows, and conventions.
• Enhances customer service and company growth objectives through the development and maintenance of long-term customer relationships.
• Report job-related functions/tasks that involve occupational hazards.
• Follow established safety procedures when performing tasks and/or working with equipment.
• Perform other related duties as necessary and as directed by supervisor.

Qualifications

• RN (Registered Nurse) preferably with experience in Account Management.
• Five (5) years health care experience preferably in long term care.

Skills

• Ability to work in a team environment in order to establish productive, collaborative relationships between the pharmacy and its customers.
• Ability to build and maintain relationships with all levels of facility staff.
• Extensive knowledge of LTC pharmacy policies and procedures.
• Excellent oral and written communication skills.
• Advanced computer skills.
• Utilizes Customer Action Request form at monthly facility visits to ensure that any and all issues are resolved.
• Keeps supervisor and pharmacy manager informed of daily activities and issues.
• Coordinates and ensures that all tasks are completed during facility start up.