Nuclear Medicine Clinical Application Specialist - CHI

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter where Healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

About the role

As a Clinical Applications Specialist (CAS) supporting the GE Healthcare imaging applications team, you will deliver clinical, technical, and operational expertise by providing excellent adult education and training for the Nuclear Medicine (NM) modality. As a clinical expert, you will enhance the customer experience by utilizing the Customer Learning Journey end-to-end training process and implementing your modality subject-matter expertise to elevate customer education and training solutions.

This role provides expertise in analyzing technical learning needs for the services function, then designs and delivers training solutions. You will impact departmental operations and be responsible for planning and execution within an operating discipline covered by standard functional practices and procedures. Some judgment may be required, typically with guidance.

Responsibilities

• Develop product, clinical, and software knowledge, skills, and competence within the NM modality.
• Correlate theoretical knowledge with clinical and product information to provide clinicians with the skills to obtain optimal performance from GE Healthcare equipment.
• Provide pre-sale product clinical evaluations and/or educational sessions to potential customers.
• In partnership with customers, develop and administer clinical training to end-user personnel aligned with the sales order agreement (SOA) to deliver excellent clinical education and achieve high Net Promoter Scores (NPS).
• Collaborate and coordinate the delivery of customer training with a targeted integrated account management approach, including sales, project management, and other service organization teams in accordance with the SOA/terms and conditions.
• Drive realization of revenue through execution of on-site or remote clinical education delivery.
• Produce comprehensive, consistent, and timely completion of documentation requirements pre- through post-training.
• Provide ongoing post-installation training and support as needed over the lifecycle of the product.
• Maintain customer relationships through proactive communication and escalate relevant product and/or customer concerns or opportunities to the Management team, Field Sales, Marketing, Customer Loyalty Leads, and Technical Support regarding technical and clinical issues or product improvements.
• Work integrally with associated teams to create, manage, coordinate, and deliver training to internal and external partners and customers.
• Develop in-depth knowledge of a technical discipline, using prior experience and acquired technical expertise to execute policy and strategy.

Requirements

• Minimum 3 years of imaging experience with at least 3 years of Nuclear Medicine modality experience.
• Must reside in, or be willing to relocate to, the assigned territory of Illinois.
• Ability to travel extensively throughout the territory (and nationally as business needs require), including 90+% travel (4-5 days per week, including overnights and some weekends) within the U.S. and Canada via multiple modes of transportation (car, air travel, train, etc.).
• ARRT or equivalent specific NM modality certification.
• Comfortable in a clinical/patient environment.
• Proficient use of software applications such as Windows Outlook, Word, PowerPoint, and Excel, and ability to navigate other computer and web-based tools (intranet/internet/apps).
• Ability to learn specialized industry-specific software and provide digital education and training solutions.
• Required to register with one or more vendor credentialing services by various customer hospitals, including proof of immunization for mumps, measles, rubella (MMR), hepatitis, and drug testing/screening.
• Bachelor’s degree from an accredited university or college (or a high school diploma/GED with at least 6 years of experience in Job Family Group(s)/Function(s)).

Qualifications

• 10+ years of clinical experience.
• 5+ years of experience with GE NM modality.
• Strong verbal communication skills, able to convey complex clinical content in an easy-to-understand manner.
• Strong and effective teaching and presentation skills.
• Strong organizational skills to sustain a dynamic environment.
• Ability to multi-task and make independent decisions while working in a fast-paced environment with multiple and changing priorities.
• Possess stress tolerance.
• Ability to support and contribute to strategy and innovation.
• Self-confident, service-oriented, conscientious, assertive, persistent, achievement-oriented, flexible, and a team player.
• Exceptional interpersonal skills; behaviors are adaptive, functional, and constructive.

Pay

For U.S.-based positions, the pay range for this position is $101,200.00–$151,800.00 annually. It is not typical for an individual to be hired at or near the top of the pay range, and compensation decisions depend on the facts and circumstances of each case. The specific compensation offered may be influenced by skills, qualifications, experience, and location. This position may also be eligible for performance-based incentive compensation, including cash bonuses and/or long-term incentives (LTI).

Benefits

GE HealthCare offers a competitive benefits package, including:

• Medical, dental, and vision coverage.
• Paid time off.
• A 401(k) plan with employee and company contribution opportunities.
• Life, disability, and accident insurance.
• Tuition reimbursement.