Nuclear Medicine Clinical Application Specialist

About the role

The Clinical Applications Specialist (CAS) supporting the GE Healthcare imaging applications team will deliver clinical, technical, and operational expertise by providing excellent adult education and training supporting the NM modality. They will enhance the customer experience by utilizing the Customer Learning Journey wing-to-wing training process and implementing their modality subject matter expertise to level up customer's education and training solutions.

Responsibilities

• Develop product, clinical, and software knowledge, skills, and competence within the NM modality.
• Correlate theoretical knowledge with clinical and product information to provide clinicians with the knowledge and skills to obtain optimal performance from their GE Healthcare equipment.
• Provide pre-sale product clinical evaluations and/or educational sessions to potential customers.
• In partnership with customers, develop and administer clinical training to the end-user personnel aligned with sales order agreements (SOAs) to deliver excellent clinical education and achieve high Net Promoter Scores (NPS).
• Collaborate and coordinate the delivery of customer training with a targeted integrated account management approach including sales, project management, and other service organization teams in accordance with the SOA/terms and conditions.
• Drive realization of revenue through execution of on-site or remote clinical education delivery.
• Produce comprehensive, consistent, and timely completion of documentation requirements pre and post-training.
• Maintain customer relationships through proactive touches and communicate all relevant product and/or customer concerns or opportunities to the Management team, Field Sales, Marketing, Customer Loyalty Leads, and Technical Support regarding technical and clinical issues or how to improve the quality of the product or overall product offerings.
• Work integrally with associated teams to create, manage, coordinate, and deliver training (globally) to internal and external partners and customers. This includes select duties as content developer, trainer, and registrar.
• Develop in-depth knowledge of a technical discipline using prior experience and acquired technical expertise to execute policy and strategy.
• Use in-depth understanding of key business drivers to accomplish own work.
• Understand how work of own team integrates with other teams and contributes to the area.
• Use some level of judgment and propose different solutions outside of set parameters with guidance.
• Use prior experience and on-the-job training to solve straightforward tasks.
• Use multiple internal sources outside of own team to arrive at decisions.

Qualifications/Requirements

• Minimum 3 years of imaging experience with at least 3 years of NM modality experience.
• ARRT or equivalent specific NM modality certification.
• Comfortable in a clinical/patient environment.
• Extensive travel (90%+ within US and Canada via multiple modes of transportation).
• Proficient use of software applications like Windows Outlook, Word, PowerPoint, and Excel.
• Ability to learn specialized industry-specific software and provide digital education and training solutions.
• Will be required to register with one or more vendor credentialing services by various customer hospitals, requiring proof of immunization for MMR and hepatitis and drug testing/screening.
• Bachelor's degree from an accredited university or college (or a high school diploma/GED with at least 6 years of experience in Job Family Group(s)/Function(s)).

Desired Characteristics

• 10+ years clinical experience.
• 5+ years experience with GE NM modality.
• Strong verbal communication.
• Able to communicate complex clinical content in an easy-to-understand manner.
• Strong and effective teaching and presentation skills.
• Strong organizational skills to sustain in a dynamic environment.
• Ability to multi-task and make independent decisions while working in a fast-paced environment with multiple and changing priorities.
• Possess stress tolerance.
• Ability to support and contribute to strategy and innovation.
• Self-confident, service-oriented, conscientious, assertive, persistent, achievement-oriented, flexible, and a team player.
• Exceptional interpersonal skills.
• Behaviors are adaptive, functional, and constructive.

Benefits

• Competitive benefits package including medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.
• Relocation assistance provided.