NTC Front Desk Attendant (Part-Time)

About the role

The USTA (United States Tennis Association) is the national governing body for tennis in the United States, promoting growth from local communities to the US Open. As a Front Desk Representative at the USTA Billie Jean King National Tennis Center, you will serve as the welcoming face of the facility, ensuring a positive experience for players, students, and guests.

Responsibilities

• Warmly greet visitors and assist with check‑ins.
• Connect guests to court times, lessons, and program offerings.
• Manage point‑of‑sale transactions and court reservations in the booking system.
• Enforce facility policies and safety standards for court access, bookings, and site usage.
• Assist the Programs department with community outreach, site visits, and website course listings.
• Work with the Programs team to upload all classes to the NTC website promptly.
• Answer customer inquiries via phone and in person regarding pricing, schedules, and event details.
• Monitor court usage, operate lighting control panels, and maintain accurate patron profiles.
• Support special events and key operations, including US Open assignments as directed.

Qualifications

• Previous customer service, hospitality, front desk, or related experience preferred.
• Strong interpersonal, verbal, and written communication skills with a professional phone manner.
• Basic computer proficiency and ability to learn point‑of‑sale, reservation, and scheduling systems.
• Strong organizational skills and attention to detail, able to manage multiple priorities.
• Ability to remain professional, composed, and customer‑focused in a fast‑paced environment.
• Ability to work independently and collaboratively as part of a team.
• Bilingual skills are a plus but not required.
• Must be available to work evenings, weekends, holidays, and special events as needed.
• Must be able to work onsite at the USTA Billie Jean King National Tennis Center.
• Must be available to work a part‑time schedule of up to 28 hours per week.

Pay

This is an hourly position with an expected pay rate of $18.50 per hour.

Benefits

• 401(k) plan with employer matching of up to 3%, eligible after completing 1,000 hours of work within a 12‑month period.