NPI Billing Specialist

Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients. We are PCI. Our investment is in People who make an impact, drive progress and create a better tomorrow.

About the role

This hybrid role leads the governance, execution, and continuous improvement of non-production billing processes to ensure accurate revenue recognition, financial compliance, and operational excellence. Working closely with finance, project management, and procurement, you will drive standardized billing practices, develop financial forecasts and performance insights, and strengthen controls that minimize revenue leakage while supporting informed business decision-making.

Responsibilities

• Serve as the site owner for non-FG billing governance, standards, and controls.
• Drive billing discipline, accountability, and standard ways of working across project management, procurement, and site leadership teams.
• Act as authority for service line billing processes, ensuring alignment with finance policies and global processes.
• Influence cross-functional teams without direct authority through leadership, data, and governance structure.
• Identify, escalate, and mitigate risks related to revenue leakage, delayed billing, and financial non-compliance.
• Own end-to-end non-production billing processes including Salesforce integration with JDE setup, tracking, and execution.
• Execute processes to enter all newly awarded quotes into JDE, creating unique lines for each awarded service.
• Manage and track all open service frameworks to understand current status, readiness for invoicing, and timeline to closure.
• Actively manage all non-FG billing due dates in JDE to ensure timely revenue capture and collection.
• Facilitate timely billing to ensure disciplined cycle billing.
• Manage commercial billing forecasts and partner with site leadership on projected non-FG revenues.
• Develop forecasting models, reporting tools, and dashboards to provide management visibility and financial transparency.
• Analyse billing trends, backlog, delays, cycle times, and revenue leakage patterns.
• Translate financial and operational data into actionable insights for site leadership and finance leadership.
• Support forecasting accuracy improvements through data governance and analytics.
• Develop KPI frameworks and performance metrics for non-production billing activities.
• Lead cross-functional alignment with site leadership, project management, finance, procurement, and operational teams.
• Reconcile third-party invoices with site teams and ensure accurate JDE entry and client billing.
• Establish and deliver training on standardized non-production billing processes and governance.
• Coordinate CB and CS number setup for new clients and services.
• Adhere to all PCI, cGMP, and cGCP policies, procedures, and regulations.
• Perform additional duties as assigned by Manager/Supervisor.

Requirements

• Bachelor's Degree in a related field (Finance, Accounting, Business preferred) and/or 1-5 years related experience and/or training.
• College-level mathematical skills.
• Intermediate computer skills: ability to perform complex computer tasks and knowledge of various computer programs.
• Experience in finance operations, billing operations, or financial governance.
• ERP experience (JDE preferred or equivalent).
• Experience working cross-functionally with Finance, Project Management, and Operations.
• Demonstrated leadership in process governance.
• Ability to solve practical problems and deal with variables in situations with limited standardization.
• Ability to interpret a variety of instructions provided in different forms.

Preferred Qualifications

• Attention to detail.
• Excellent time management skills.
• Ability to work independently and as part of a team.
• Ability to identify and resolve problems in a timely manner.

Skills

• Strong foundation in accounting principles, financial controls, and revenue processes.
• Financial acumen with strong analytical and trend-analysis capability.
• Project accounting background desired.
• Ability to interpret data and communicate financial insights to non-finance stakeholders.
• Leadership presence with the ability to influence without direct authority.
• Strong business acumen with operational understanding.
• Governance-oriented mindset with focus on controls, discipline, and standardization.

Schedule

• Attendance to work is an essential function of this position.
• This position may require overtime and/or weekend work.