*Now Open* Program Director, Glenmore Manor (Supportive Housing)

About the role

The Program Director is responsible for overseeing all aspects of the sites' service delivery, compliance to contracts, targets, and ensuring accurate and timely reporting of statistical information for both AAPCI management and regulatory agencies.

Responsibilities

• Oversee all aspects of the sites' service delivery, compliance to contracts, targets (case management, substance abuse, employment, housing retention, medical, mental health, chart compliance, recreational and group activities).
• Provide leadership, guidance, direction, and supervision to all staff to ensure accurate and timely completion of targets and benchmarks.
• Interview, hire, and set up trainings for program personnel to reach program goals.
• Conduct performance evaluations, disciplinary actions, resignations, and terminations.
• Plan and interpret all policies and procedures for staff; ensure training and implementation of all policies and procedures in accordance with funder and AAPCI requirements.
• Plan and organize program activities to maximize program contract's goals and performance targets as outlined.
• Facilitate interdepartmental communication and conduct regular staff/departmental meetings.
• Ensure accurate and timely reporting of statistical information for both AAPCI management and regulatory agencies (DOHMH, OTDA, OMH).
• Work collaboratively with property management staff to ensure effective communication as it relates to incidents, repairs, rental arrears, and complaints.
• Conduct periodic internal file review and implement Quality Assurance measures as needed to ensure quality service delivery to tenants.
• Organize onsite and offsite training opportunities for professional development of staff.
• Collaborate with Assistant Program Director in the implementation of crisis prevention and/or intervention strategies to ensure a safe and secure environment.
• Serve as the Incident Commander and report all serious incidents to the Program Coordinator, DOHMH and OTDA.
• Participate in all trainings, meetings, IRC meetings, internal and external audits.
• Ensure completion of all required documentation including DOHMH surveys, audits and required input into CAPS and TMS.
• Perform other job-related duties as may be assigned or required.

Qualifications

• Minimum Qualifications: MA, MSW, MS in Human Services or other appropriate social science is required. Minimum of three to five years’ supervisory experience. At least five to seven years of progressive work experience in the field. Experience working with dually-diagnosed individuals and/or families. Experience with one (1) or more populations including: mental health, substance use, inpatient/outpatient treatment, homelessness and supportive housing populations. Ability to work well under pressure and exercise sound judgment in crisis situations. Demonstrate strong leadership, people and managerial skills. Ability to be flexible with work schedule, when necessary. Strong verbal and interpersonal communication skills with a focus on providing excellent tenant services. Demonstrate ability to interact effectively and collaboratively with a diverse community of residents, program staff and external partners.
• Other Qualifications: Excellent management and supervisory skills. Proficient analytical and organizational skills. Knowledge of database systems that record client data. Excellent written and verbal communication skills. Strong verbal and interpersonal communication skills with focus on providing excellent tenant services. Strong written communication skills and ability to complete reports, as assigned. Demonstrate ability to interact effectively and collaboratively with a diverse community of residents, program staff and external vendors. Ability to exercise good judgment and apply problem solving skills. Experience working collaboratively in a team oriented and outcomes focused environment.

Compensation and Benefits

The base salary compensation range being offered for this role is $100,000.00 per year. AAPCI provides a competitive benefit package which includes the following (eligibility requirements apply): Health and Welfare Benefits: Medical (including prescription coverage), Dental & Vision Commuter Benefits Employee Assistance Program Paid Holidays, Annual Paid Time Off (23 days) Life Insurance Long Term Disability Retirement Benefits Plan (403B) You may also get your college student debt forgiven tax free on Federal Direct Loans created under the College Cost Reduction and Access Act of 2007, PSLF, if you work full-time and after making 120 qualifying monthly payments under a Qualifying Repayment Plan.