Novak Joins Continental as Customer Care Associate

About the role

The Customer Care Associate interfaces with Continental’s customer care department to:

• Process and maintain in-house orders and shipping dates
• Handle warranty administration and claims processing
• Assist customers and distributors with product shipping and delivery information

About the team

“Eric comes to Continental with impressive organizational, communication and customer service skills,” said Laurie Kilgore, customer care manager. “We look forward to great things from this young man and his contributions to Continental customer care as the company grows in its ‘Setting the Standard in Customer Service’ initiative.”

“Joining Continental meant having an opportunity to become part of a family of talented professionals and overall great people,” said Novak. “I quickly realized that Continental was a place where I would feel at home—a company where I would be given a support system to be successful and build a long-term career.”

Qualifications

• Recent graduate of Fox Valley Technical College, Appleton, Wis.
• Two associate degrees in Applied Science—one in paralegal and the other in criminal justice/law enforcement
• Experience as a paralegal intern for the Outagamie County District Attorney’s Office, Appleton, Wis.
• Since 2009, served as shift manager for Christiano’s Pizza, Oshkosh, Wis.