Northeast Customer Service Team Leader, Ag & Rural Lending
for section headings. Use - for any list of duties/requirements/benefits. Use
for prose.
We must preserve all substantive information; do not invent or summarize away detail. So we need to keep details like percentages, specific duties, etc.
We need to avoid boilerplate like EEO, legal, etc. Not present.
We need to remove duplicated lines and application instructions. There's a line "Ready to Lead the Team Behind the Customer Experience? If you're looking for a leadership role where you can develop others, improve processes, and help serve Missouri agriculture, we'd love to hear from you. Apply today and help shape the future of Ag & Rural Lending customer service at FCS Financial." That's application instruction; we should remove.
Also "LocationPossible office locations include: Macon, Marshall, or Chillicothe, MO" appears twice; we keep once.
Also "Position Details" includes "This position is open until filled." etc. That's metadata; we could fold into short
or drop. The instruction: "do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it." So we can include a short paragraph for position details like employment type, exempt status, department, reports to, supervises. That's minor metadata; we can include as a short
maybe under About the role or separate? Probably better to include as a short
after About the role.
We must not create Pay/Schedule/Benefits sections unless posting actually states them. Pay is stated. Benefits is stated (competitive total rewards, purpose driven work, career growth, relationship focused environment). So include Benefits.
Schedule not stated, so omit.
Now craft HTML.
Structure:
About the role
... prose about role, including location possibilities maybe.
Then maybe a short for position details: "This position is open until filled. Classified as Exempt under the Fair Labor Standards Act. Department: Marketplace. Reports To: Senior Vice President, Customer Services. Supervises: Customer Service Staff."
Then
Responsibilities
- ... list items from "As the Customer Service Team Leader, you will:" plus maybe the Job Functions percentages? The percentages are part of responsibilities; we could include them as list items with percentages.
We need to preserve all substantive info; we can include each duty as separate
- . Let's extract:
From "As the Customer Service Team Leader, you will:":
- Lead, coach, and develop a team of customer service professionals across our Chillicothe, Macon, Hannibal and Marshall, MO locations.
- Play a key role in employee growth through training, mentoring, onboarding, and career development initiatives.
- Partner with lending teams to ensure efficient, compliant, and customer-focused loan processing and servicing.
- Drive process improvements that enhance the customer experience and operational effectiveness.
- Influence policies, procedures, and training strategies that support the future of customer service delivery.
- Build a positive, high-performing culture focused on collaboration, accountability, and continuous improvement.
- Make a direct impact on serving Missouri agriculture and rural communities.
From Job Functions (percentages):
- 40% Training and Employee Development: Provides coaching, direction, and subject matter expertise to Customer Service Representatives and Financial Services Specialists; Identifies topics, develops curriculum and coordinates delivery of formal operational and product delivery training for Customer Service staff through the Customer Service Training Academy; Identifies and develops on-going training materials to support non-Academy training strategies (i.e., small group training) that support Association Customer Product delivery; Schedules and presents non- Academy training sessions; Identifies individual training needs and timing of training for staff development outside FCS.
- 45% Staff Management: Develops, motivates, and evaluates a team of Customer Services Representatives and Financial Services Specialists; Makes hiring and promotional recommendations; Determines division of responsibilities and provides work guidance and direction; Monitors and manages staff workload and coordinates assistance as needed; Recommends and implements performance standards; Monitors leaves of absence; Approves, denies, submits staff expense reports; Design, implement and administer onboarding of new employees; Monitors operational reports for Traditional Part Time portfolio and directs correction activity.
- 10% Process and Procedure Development: Identifies and recommends process changes that improve customer service and product delivery; Collaborates as a member of various workgroups involved in the development and recommendation of updates to policies, procedures, and processes; Stays abreast of policy, procedure, and process changes and communicates updates and revisions to staff.
- 5% Loan Origination and Processing: Collects personal and financial data and complete data entry for loan submission; Prepares data for underwriting by organizing and reviewing data for completeness and accuracy; Performs UCC, flood, business entity and related searches; Orders title work and appraisals; Requests and verifies local, state, and third party required documentation; Determines third party loan program eligibility per government requirements; Prepares closing documentation and performs post-closing loan responsibilities.
- Other duties as assigned to meet the needs of the organization.
We could combine but need to preserve all. Might be lengthy but okay.
We'll create
with each bullet as - . For the percentages, we could embed them in the
- text.
Now Requirements section: maybe combine "What We're Looking For" and "What You Need". Let's list:
What We're Looking For:
- Has experience leading or mentoring employees and enjoys helping others grow and succeeds.
- Understands loan processing, loan servicing, or lending operations.
- Brings strong customer service skills and the ability to communicate effectively in both routine and challenging situations.
- Demonstrates sound judgment, organization, and the ability to manage multiple priorities.
- Understands the importance of maintaining confidentiality, security, and regulatory compliance.
- Has a passion for agriculture, rural communities, and building strong customer relationships.
What You Need:
- Bachelor's degree in Business, Agriculture, Accounting, or a related field
- Five or more years of loan processing and/or closing experience
- Valid Missouri driver's license
- Equivalent combinations of education and experience will be considered
We'll put these under Requirements as list.
Qualifications: maybe "Minimum Qualifications" and "Required Knowledge and Skills". Minimum Qualifications repeats similar to What You Need: Bachelor’s degree in business, agriculture, accounting, or a related field; 5 years of experience in loan processing and/or closing; Valid Missouri driver’s license; Or an equivalent combination of education and experience sufficient to perform the essential functions of the job.
Required Knowledge and Skills:
- Skill in using Microsoft technologies including e‑mail, word and spreadsheet processing
- Skill in performing a variety of duties, often changing from one task to another of a different nature
- Working knowledge of Farm Credit System
- Working knowledge of agricultural industry
- Oral and written communication skills, sufficient to exchange information effectively with peers, subordinates, supervisor and customers
- Skill in setting priorities to reflect the importance of job responsibilities
- Skill in managing, coaching, motivating and developing a team
- Expert customer service skills, including the ability to communicate complicated information, deliver bad news effectively, and exceed customer expectations
- Responsible to appropriately protect the confidentiality, security, and integrity of the Association’s systems and data and clients’ data
We could combine Minimum Qualifications and Required Knowledge and Skills under Qualifications section.
Benefits: "Purpose Driven Work: Help support Missouri agriculture and rural communities." "Career Growth: We invest in professional development, encourage leadership growth, and provide opportunities to influence the future of our organization." "Relationship Focused Environment: Our people make the difference. Work alongside talented professionals who are passionate about serving our member owners." "Competitive Total Rewards: Enjoy a comprehensive salary, incentive opportunities and a comprehensive benefits package designed to support your overall well-being."
We'll put these as list items.
Pay: "Based on experience the base pay for this position is $65,000 – $107,000."
We'll put as
under Pay section.
Now ensure we don't repeat content. Some info duplicated: Minimum Qualifications similar to What You Need; we can keep both but might be duplicate. The instruction: preserve ALL substantive information; do NOT invent or summarize away detail. Duplicate lines are okay if they appear in original; but we should remove duplicated lines. The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." So we should remove duplicated lines. So we need to deduplicate.
What duplicated lines appear? The "What You Need" and "Minimum Qualifications" are similar but not identical; they have slight differences: "What You Need" includes Bachelor's degree in Business, Agriculture, Accounting, or a related field; Five or more years of loan processing and/or closing experience; Valid Missouri driver's license; Equivalent combinations of education and experience will be considered. Minimum Qualifications: Bachelor’s degree in business, agriculture, accounting, or a related field; 5 years of experience in loan processing and/or closing; Valid Missouri driver’s license; Or an equivalent combination of education and experience sufficient to perform the essential functions of the job. They are similar but not exact duplicates; we could keep both but might be considered duplicated content. Safer to merge them into one list under Requirements or Qualifications, but we need to preserve all substantive info; merging is okay as long as we don't lose info. We'll combine into a single list under Requirements (or Qualifications). Since we have both sections, we can decide to put the combined list under Requirements and not repeat under Qualifications. Then Qualifications can focus on Required Knowledge and Skills.
Thus:
- Requirements: combine What You Need and Minimum Qualifications (deduplicated). We'll list:
* Bachelor's degree in Business, Agriculture, Accounting, or a related field
* Five or more years of loan processing and/or closing experience (or 5 years)
* Valid Missouri driver's license
* Equivalent combinations of education and experience will be considered
We could phrase as "Five or more years of loan processing and/or closing experience" (covers both). Good.
- Qualifications: Required Knowledge and Skills list.
Now Benefits: we have four items.
Now Pay:
for prose. We must preserve all substantive information; do not invent or summarize away detail. So we need to keep details like percentages, specific duties, etc. We need to avoid boilerplate like EEO, legal, etc. Not present. We need to remove duplicated lines and application instructions. There's a line "Ready to Lead the Team Behind the Customer Experience? If you're looking for a leadership role where you can develop others, improve processes, and help serve Missouri agriculture, we'd love to hear from you. Apply today and help shape the future of Ag & Rural Lending customer service at FCS Financial." That's application instruction; we should remove. Also "LocationPossible office locations include: Macon, Marshall, or Chillicothe, MO" appears twice; we keep once. Also "Position Details" includes "This position is open until filled." etc. That's metadata; we could fold into short
or drop. The instruction: "do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it." So we can include a short paragraph for position details like employment type, exempt status, department, reports to, supervises. That's minor metadata; we can include as a short
maybe under About the role or separate? Probably better to include as a short
after About the role. We must not create Pay/Schedule/Benefits sections unless posting actually states them. Pay is stated. Benefits is stated (competitive total rewards, purpose driven work, career growth, relationship focused environment). So include Benefits. Schedule not stated, so omit. Now craft HTML. Structure:
About the role
... prose about role, including location possibilities maybe.
Then maybe a shortfor position details: "This position is open until filled. Classified as Exempt under the Fair Labor Standards Act. Department: Marketplace. Reports To: Senior Vice President, Customer Services. Supervises: Customer Service Staff." Then
Responsibilities
- ... list items from "As the Customer Service Team Leader, you will:" plus maybe the Job Functions percentages? The percentages are part of responsibilities; we could include them as list items with percentages. We need to preserve all substantive info; we can include each duty as separate
- . Let's extract:
From "As the Customer Service Team Leader, you will:":
- Lead, coach, and develop a team of customer service professionals across our Chillicothe, Macon, Hannibal and Marshall, MO locations.
- Play a key role in employee growth through training, mentoring, onboarding, and career development initiatives.
- Partner with lending teams to ensure efficient, compliant, and customer-focused loan processing and servicing.
- Drive process improvements that enhance the customer experience and operational effectiveness.
- Influence policies, procedures, and training strategies that support the future of customer service delivery.
- Build a positive, high-performing culture focused on collaboration, accountability, and continuous improvement.
- Make a direct impact on serving Missouri agriculture and rural communities.
From Job Functions (percentages):
- 40% Training and Employee Development: Provides coaching, direction, and subject matter expertise to Customer Service Representatives and Financial Services Specialists; Identifies topics, develops curriculum and coordinates delivery of formal operational and product delivery training for Customer Service staff through the Customer Service Training Academy; Identifies and develops on-going training materials to support non-Academy training strategies (i.e., small group training) that support Association Customer Product delivery; Schedules and presents non- Academy training sessions; Identifies individual training needs and timing of training for staff development outside FCS.
- 45% Staff Management: Develops, motivates, and evaluates a team of Customer Services Representatives and Financial Services Specialists; Makes hiring and promotional recommendations; Determines division of responsibilities and provides work guidance and direction; Monitors and manages staff workload and coordinates assistance as needed; Recommends and implements performance standards; Monitors leaves of absence; Approves, denies, submits staff expense reports; Design, implement and administer onboarding of new employees; Monitors operational reports for Traditional Part Time portfolio and directs correction activity.
- 10% Process and Procedure Development: Identifies and recommends process changes that improve customer service and product delivery; Collaborates as a member of various workgroups involved in the development and recommendation of updates to policies, procedures, and processes; Stays abreast of policy, procedure, and process changes and communicates updates and revisions to staff.
- 5% Loan Origination and Processing: Collects personal and financial data and complete data entry for loan submission; Prepares data for underwriting by organizing and reviewing data for completeness and accuracy; Performs UCC, flood, business entity and related searches; Orders title work and appraisals; Requests and verifies local, state, and third party required documentation; Determines third party loan program eligibility per government requirements; Prepares closing documentation and performs post-closing loan responsibilities.
- Other duties as assigned to meet the needs of the organization.
We could combine but need to preserve all. Might be lengthy but okay.
We'll create
- with each bullet as
- . For the percentages, we could embed them in the
- text.
Now Requirements section: maybe combine "What We're Looking For" and "What You Need". Let's list:
What We're Looking For:
- Has experience leading or mentoring employees and enjoys helping others grow and succeeds.
- Understands loan processing, loan servicing, or lending operations.
- Brings strong customer service skills and the ability to communicate effectively in both routine and challenging situations.
- Demonstrates sound judgment, organization, and the ability to manage multiple priorities.
- Understands the importance of maintaining confidentiality, security, and regulatory compliance.
- Has a passion for agriculture, rural communities, and building strong customer relationships.
What You Need:
- Bachelor's degree in Business, Agriculture, Accounting, or a related field
- Five or more years of loan processing and/or closing experience
- Valid Missouri driver's license
- Equivalent combinations of education and experience will be considered
We'll put these under Requirements as list.
Qualifications: maybe "Minimum Qualifications" and "Required Knowledge and Skills". Minimum Qualifications repeats similar to What You Need: Bachelor’s degree in business, agriculture, accounting, or a related field; 5 years of experience in loan processing and/or closing; Valid Missouri driver’s license; Or an equivalent combination of education and experience sufficient to perform the essential functions of the job.
Required Knowledge and Skills:
- Skill in using Microsoft technologies including e‑mail, word and spreadsheet processing
- Skill in performing a variety of duties, often changing from one task to another of a different nature
- Working knowledge of Farm Credit System
- Working knowledge of agricultural industry
- Oral and written communication skills, sufficient to exchange information effectively with peers, subordinates, supervisor and customers
- Skill in setting priorities to reflect the importance of job responsibilities
- Skill in managing, coaching, motivating and developing a team
- Expert customer service skills, including the ability to communicate complicated information, deliver bad news effectively, and exceed customer expectations
- Responsible to appropriately protect the confidentiality, security, and integrity of the Association’s systems and data and clients’ data
We could combine Minimum Qualifications and Required Knowledge and Skills under Qualifications section.
Benefits: "Purpose Driven Work: Help support Missouri agriculture and rural communities." "Career Growth: We invest in professional development, encourage leadership growth, and provide opportunities to influence the future of our organization." "Relationship Focused Environment: Our people make the difference. Work alongside talented professionals who are passionate about serving our member owners." "Competitive Total Rewards: Enjoy a comprehensive salary, incentive opportunities and a comprehensive benefits package designed to support your overall well-being."
We'll put these as list items.
Pay: "Based on experience the base pay for this position is $65,000 – $107,000."
We'll put as
under Pay section. Now ensure we don't repeat content. Some info duplicated: Minimum Qualifications similar to What You Need; we can keep both but might be duplicate. The instruction: preserve ALL substantive information; do NOT invent or summarize away detail. Duplicate lines are okay if they appear in original; but we should remove duplicated lines. The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." So we should remove duplicated lines. So we need to deduplicate. What duplicated lines appear? The "What You Need" and "Minimum Qualifications" are similar but not identical; they have slight differences: "What You Need" includes Bachelor's degree in Business, Agriculture, Accounting, or a related field; Five or more years of loan processing and/or closing experience; Valid Missouri driver's license; Equivalent combinations of education and experience will be considered. Minimum Qualifications: Bachelor’s degree in business, agriculture, accounting, or a related field; 5 years of experience in loan processing and/or closing; Valid Missouri driver’s license; Or an equivalent combination of education and experience sufficient to perform the essential functions of the job. They are similar but not exact duplicates; we could keep both but might be considered duplicated content. Safer to merge them into one list under Requirements or Qualifications, but we need to preserve all substantive info; merging is okay as long as we don't lose info. We'll combine into a single list under Requirements (or Qualifications). Since we have both sections, we can decide to put the combined list under Requirements and not repeat under Qualifications. Then Qualifications can focus on Required Knowledge and Skills. Thus: - Requirements: combine What You Need and Minimum Qualifications (deduplicated). We'll list: * Bachelor's degree in Business, Agriculture, Accounting, or a related field * Five or more years of loan processing and/or closing experience (or 5 years) * Valid Missouri driver's license * Equivalent combinations of education and experience will be considered We could phrase as "Five or more years of loan processing and/or closing experience" (covers both). Good. - Qualifications: Required Knowledge and Skills list. Now Benefits: we have four items. Now Pay: