North Central Behavioral Health Systems-Crisis Services Manager-Henry/Whiteside/Bureau counties

Position Summary

The Crisis Services Manager is responsible for the day-to-day operational and clinical oversight of crisis intervention services within an assigned coverage area. This position ensures timely, effective, and high-quality responses to individuals experiencing behavioral health and substance use crises while maintaining compliance with agency policies, Medicaid requirements, Department of Human Services (DHS) expectations, Healthcare and Family Services (HFS) regulations, and grant requirements.

Essential Duties And Responsibilities

• Provide immediate clinical consultation and support to crisis response staff.
• Serve as supervisor and leader for Crisis Counselors, Peer Support Specialists, and other assigned staff.
• Foster a collaborative, supportive, and accountable work environment.
• Develop staffing schedules to ensure continuous 24/7 crisis coverage.
• Manage crisis response operations and staff assignments.
• Collaborate with hospitals, emergency departments, law enforcement agencies, EMS, schools, dispatch centers, and community providers.
• Support implementation of CESSA and other statewide crisis initiatives.
• Offer ongoing training and professional development opportunities.
• Ensure consistent implementation of agency policies and procedures.
• Maintain compliance with Medicaid, DHS, HFS, accreditation, and grant requirements.
• Build and maintain collaborative relationships with community stakeholders.
• Participate in leadership meetings, committees, workgroups, and strategic planning activities.

Required Qualifications

• Licensed Clinical Social Worker (LCSW) or Licensed Clinical Professional Counselor (LCPC) required.
• Minimum of one (1) to two (2) years of experience providing or overseeing crisis intervention services.
• Minimum of three (3) years of therapy or direct service provision with diverse populations.
• Valid driver's license and insurable driving record.

Preferred Qualifications

• Supervision and/or administrative experience preferred.
• Prior experience in community behavioral health settings.
• Prior experience working within grant-funded programs.
• Knowledge of Mobile Crisis Response, Crisis System of Care, Medicaid, DHS, and HFS requirements.

Required Skills And Abilities

• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Able to function effectively in a fast-paced and sometimes stressful environment.
• Strong conflict resolution and de-escalation skills.
• Proficiency with electronic health record systems, Microsoft Office applications, and other technology platforms.
• Able to interpret and implement regulatory, grant, and Medicaid program requirements.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• About 25% of work time spent standing, walking, or traveling.
• Travel throughout the service area as needed to fulfill essential job duties.
• Able to respond to crisis situations in community settings when necessary.

Work Location

4900 38th Ave Suite 5 Moline, IL 61265, USA

Compensation & Benefits

• Competitive pay based on qualifications, experience, and credentials (starting at $31.69 per hour).
• Generous full-time benefits package including:
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Long-Term Disability Insurance
  • 401(k) Retirement Plan
  • Paid Time Off (PTO)
  • Paid Holidays
  • Agency-paid benefit contribution of approximately 90%.
  • Additional compensation for after-hours on-call coverage and call-out responses.
  • Shift differential opportunities.
  • Ongoing training and professional development opportunities.
  • Opportunity to make a meaningful impact within the community through crisis intervention and recovery-oriented services.

  Who We Are

  Rosecrance has been at the forefront of providing behavioral health services for over a century. Our mission is to empower individuals and families to overcome substance abuse and mental health challenges through evidence-based therapies and compassionate care. Join us in our mission to foster lasting recovery and transform lives. We are committed to providing careers that make a difference in the lives of the people we serve and the people we employ. We do this through the work we do, our core mission and values, our employee resources, and especially through our purpose-driven community of opportunity and hope.

  Our Health and Safety Commitment

  We maintain a zero-tolerance drug-free environment, including marijuana, to prioritize safety for staff and clients. All candidates must pass an occupational health screening, ensuring a secure and healthy workplace.

  Equal Employment Opportunity

  Rosecrance is an equal opportunity employer and values diversity in the workplace. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, veteran status, or any other legally protected status. Our hiring decisions are based solely on qualifications, skills, and experience relevant to the requirements of the position.

  Our Partnerships

  • AARP Employer Pledge Program
  • MSEP (Military Spouse Employment Partnership)

  Ready to Make a Difference?

  Apply today and be part of something bigger! Your role at Rosecrance will help transform lives—starting with your own.