North America Inside Sales Administrator

Responsibilities

• Handle all inquiries promptly, accurately and professionally
• Main responsibility is to keep sales organized and information in Forbo’s CRM tool - with all proper links in place from Accounts, Opportunities, Visits, Tasks, Quotations, Sample Orders, etc.
• Drive business forward by ensuring there are constant "next steps" in CRM for Accounts and Opportunities
• Follow the Forbo 360 Sales Process and hold sales accountable to the process
• Work with the Sales Reps, Regional Managers and National Sales Managers daily
• Schedule monthly Project Meetings to ensure growth in the identified Opportunities and Accounts
• "Coach" for sales to ask questions and get training in CRM
• Support campaign leads in CRM
• Process all Free of Charge requests and customer complaints for sales in CRM
• Create customized customer web pages for sales as requested
• Generate quotations for sales from opportunities in CRM
• Serve as the administrator for the weekly sales strategy teams

Qualifications

• Strong ability to build and maintain relationships
• Confident in their abilities
• Team oriented with a strong sense of urgency
• General understanding of the construction industry
• Strong understanding of Forbo 360 Sales Process (covered during onboarding)
• Basic technical knowledge about Forbo products, adhesives and installation/floor care techniques (covered during onboarding)
• Workable knowledge of Microsoft Office, SAP ERP, SAP CRM and online lead sources
• Intermediate internet skills
• Ability to use resources to search for potential Targets (lead sources, Internet, etc.)
• Self-motivated
• Detail oriented with the ability to multi-task
• Ability to work in a fast-paced environment with minimal supervision
• Professional and positive attitude
• Advanced analytical, problem-solving and organizational skills
• Strong follow-up skills with both internal and external customers
• Strong, professional written and verbal skills
• Bilingual - English (required); French/Spanish (optional)
• Willing and able to travel (as required), both locally and abroad

Benefits

• Paid Time Off
• Health Insurance
• Dental Insurance
• Life Insurance
• Retailer Benefits
• Flexible Work Schedules