Nordic Spa Maintenance Technician

About the role

In this role, you are expected to exceed guest expectations by creating “picture perfect” guest experiences. You will achieve excellence by cleaning and maintaining the facility throughout your shift in addition to operating the pools, saunas, steam rooms, pool deck and outdoor areas for safe guest use.

Responsibilities

• Represent Alyeska Nordic Spa with the highest level of service excellence and be knowledgeable of the entire facility.
• Prevents minor maintenance issues from becoming significant issues by promptly addressing all assigned maintenance work orders.
• Reports/logs all maintenance issues immediately that are beyond the skill set of the employee to fix on their own.
• Completes washing schedules as assigned or outlined in daily checklists.
• Taking and testing water samples to monitor pool water chemistry and adjusting to maintain the quality standards.
• Checks that the pool filtration system is in good working condition at prescribed times throughout their shift.
• Maintains a safe and clean pool deck; by cleaning, clearing and maintaining all outdoor walkways, pathways, and green spaces.
• Assigned tasks are completed in a manner that does not usually require follow-up, both in terms of timeliness and quality.
• Contributes to a collaborative workplace, supporting the Spa value of community, common goals, and acceptance.

Qualifications

• Demonstrate pride in work by creating positive energy, teamwork, excitement, and fun.
• Completing work processes and checklists seamlessly support the Spa value that we respect our guest’s inherent desire to be at peace.
• Personal communication, interactions, and behaviors support the Spa value that everyone is welcome and everyone is equal.

Skills

• Previous Spa or Hotel Maintenance experience preferred.
• Current Certified Pool Operators (CPO) license preferred.
• Able to lift, move, and handle pool chemicals responsibly.
• Good judgement around safety and guest experience.
• Comfortable with technology and open to new learning.
• Ability to focus on attention to detail, remaining professional and courteous at all times.
• Ability to work well under pressure in a fast-paced environment and able to complete many diverse tasks concurrently; both independently and cohesively as part of the team.

Benefits

• Competitive wages and gratuities
• PTO + Personal Days
• Medical & Dental Health Plan
• Discounts on Retail Products and Spa Services
• Resort Wide Discounts

Schedule

This position may be required to work long shifts that include late hours, weekends, and holidays. This position is set in a fast-paced environment, with high levels of interaction with guests, employees, and other stakeholders. This position spends a lot of time on their feet, multitasking competing priorities, and will spend a considerable amount of their shift outdoors in all seasons.