Non-Technical Project Manager II

Location: 5 days onsite

About the role

This role supports coordination and delivery tracking for active workstreams within the Customer Operations transformation roadmap, including initiatives tied to technology and AI-driven decisioning efforts. The person will work closely with the Program Manager.

A typical day in the role is broken down as follows:

• 75% — Meeting Coordination & Tracking: Schedule meetings, prepare agendas, capture decisions and action items, maintain logs and trackers, monitor resolution progress, escalate risks
• 25% — Stakeholder Communication: Check in with stakeholders to gather inputs, confirm status and understanding, prepare summaries and updates for leadership

Responsibilities

• Coordinate day-to-day execution across multiple project workstreams, keeping activities on track from kickoff through delivery
• Maintain the project issue log — tracking, escalating, and driving open items to resolution
• Monitor progress against milestones and deliverables, flagging risks and delays before they impact the broader program
• Prepare status decks, trackers, and reports for leadership review
• Serve as a day-to-day point of contact for the working team, confirming their input is understood and reflected in project tracking

Requirements

• 3-5 years of experience in project coordination or project support roles
• Strong coordinator, able to keep cross-functional teams (business, technology, operations) aligned and moving
• Skilled in issue tracking, risk identification, and escalation management
• Experience maintaining governance routines — meeting cadence, dashboards, status reporting
• Intellectual curiosity, critical thinker, and able to approach problems logically rather than relying on established rules; proactive in finding solutions
• Clear, concise communicator, comfortable presenting status to senior leadership
• Highly organized with strong attention to detail and consistency in documentation
• Proficient in Microsoft Excel, PowerPoint, and Word
• Adaptable — able to stay effective when priorities or timelines shift

Nice-to-have

• Experience supporting AI-driven or AI-related program/project management
• Experience documenting high-level requirements (workflows, process flows, or similar visuals)

About the company

A BRQ apoia empresas a evoluírem o digital que sustenta seus negócios, com um propósito claro: transformar problemas complexos em progresso. Combinamos especialistas, ferramentas e inteligência artificial para entregar com método e consistência, atuando em modernização de legado e dados, GenAI, e construção de produtos e experiências digitais. Com mais de 33 anos e mais de 2.500 profissionais, estamos entre as maiores empresas de tecnologia do Brasil e atuamos em projetos de alta complexidade e escala. Somos reconhecidos como líderes em GenAI e inovação para grandes empresas no estudo ISG Provider Lens™.

Culture at BRQ is called the BRQ Way, featuring three pillars: career and development, health and well-being, and communication and connection. Diversity, inclusion, and freedom are part of daily life, with affinity groups (Roars) such as Colorful Roar, Black Roar, and Girls Roar driving inclusive initiatives. The company invests in continuous development through BRQ Academy, mentoring, certification incentives, and language programs, and offers flexibility according to project context (anywhere office, hybrid, or on-site).

Benefits

• Health plan
• Dental plan
• Life insurance
• Meal voucher
• Food voucher
• Flexible hours
• Home office
• Gympass
• Telemedicine
• Tele-nutrition
• 24/7 emotional support channel