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Jobs · Information Technology · Washington

Non-Technical Customer Support (Everett, WA)

Fluke Corporation · Everett, WA · 6 days ago
Information TechnologyFull-time

About the Role

Responsible for Order Management, working with direct customers, subsidiaries, and service centers. Includes contract review and negotiation of correct price, item numbers, quantities, agreeable payment terms, and FOB. Facilitates expedite requests, telephone support, contract commitments, and process returns. Regularly collaborates with Sales, Operations, and Finance to provide guidance and problem resolution for complex US Direct orders.

Responsibilities

  • Input and manage US direct customers’ purchase orders (POs); support receipt to cash
  • Oversee and ensure internal deadlines are met as it relates to established expectations
  • Ensure all POs and related documents are accurate and comply with company and federal regulations
  • Reconcile POs against procedures, profiles, and pricelists for data accuracy
  • Work with Customers and Sales Managers to resolve outstanding issues
  • Interact actively and positively with cross-functional teams (Accounts Receivable, Tech Support, Shipping, and Operations) to resolve customer inquiries
  • Communicate updates to internal/external customers timely and thoroughly both verbally and in writing
  • Partner with Finance on agreeable payment terms and credit
  • Research and resolve discrepancies related to delivery, price, order status, and item clarification; explaining outcomes with tact and diplomacy
  • Assist in all other departmental responsibilities as requested

Requirements

  • HS Diploma or GED required; Associate’s or Bachelor’s degree preferred
  • 2+ years of experience working in Oracle desired
  • Government/Department of Defense contract support experience desired
  • Critical thinker with strong problem-solving and multi-tasking skills
  • Strong interpersonal, written, and oral communication skills
  • Highly motivated and able to work independently to meet deadlines
  • Ability to manage competing priorities within demanding timeframes
  • Experience working positively and productively in a team environment
  • Proficiency in a variety of computer software applications (MS Word, Excel, PowerPoint, Teams, Microsoft Dynamics, Oracle, Outlook, WAWF, Five9s)

Physical Requirements

  • Prolonged periods sitting at a desk and working on a computer
  • Ability to lift up to 15 pounds at times

About the Company

Fluke is a wholly owned subsidiary of Fortive Corporation, a global industrial technology innovator focused on workplace safety, healthcare, and other mission-critical solutions. Fluke leads the world in creating software, test tools, and technology that support customers today and in the future. Headquartered in the greater Seattle area, Fluke combines the passion of a startup with the resources of a Fortune 500 company, driven by the Fortive Business System (FBS) to accelerate positive impact.

Pay

The salary range for this position is $43,200 – $64,800 (local currency). This position is also eligible for a bonus as part of the total compensation package.

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