Non-Medical Case Manager (Bilingual)

About the role

Responsible for providing non-medical case management focused on maintaining Ryan White patients in systems of primary medical care to improve health outcomes. Ryan White Non-Medical Case Manager will provide assistance in obtaining medical, social, community, legal, financial, and other needed services.

Responsibilities

• Completes client intakes, needs assessments, and care plans upon initial contact with new clients; assists patient with PAP applications, ADAP, and all other resources available for their services needs. Provide information and assistance with linkage to medical case management and psycho-social services as needed.
• Maintains regular contact with all clients and completes Needs Assessments and Care Plans with clients, with a goal of client self-sufficiency; help and empower clients to develop and utilize independent living skills and strategies.
• Advocate on behalf of clients to decrease service gaps and remove barriers to services.
• Provides resource contact information, coordinates and completes referrals for services needed by clients.
• Captures and documents all client contacts daily in client EMR chart and Take Charge Texas (TCT), and/or Ryan White database, along with notes of care plan.
• Evaluates patient’s Ryan White Eligibility to include Dental Referrals received by other agencies.
• Makes information regarding services offered available to the public; uses necessary strategies to identify potential patients.
• Explains program services, policies and procedures to patients and staff;
• Coordinates and assists with Medical Outreach events in the community;
• Abides by infection control and hazardous materials policies and procedures as dictated in the Centro Del Barrio Infection Control Manual;
• Participates in the agency’s Quality Improvement Program; to include assisting in audit preparation;
• Abides by all safety policies as dictated in the Employee Safety Manual;
• Performs other duties as required by the position.

Qualifications

• Education: Minimum of a Bachelor’s Degree in Social Work or related field.
• Experience: Two years’ experience providing case management in a health care setting.
• Other: Good understanding of working with indigent populations.
• Must have own transportation and auto insurance.
• Current Texas State licensure.

Physical Requirements

• Must be able to perform the essential functions of the position.
• Must be able to meet the attendance requirements of the position.
• Must not pose a threat to the health or safety of other individuals in the workplace.
• Physical ability to lift up to 20 pounds unassisted.
• Must be able to deliver excellent customer service, externally and internally.