Non-Medical Case Manager
Zeiders Enterprises, Inc. · Camp Lejeune, NC · 1 wk ago
On-siteHealthcareFull-time
Essential Duties And Responsibilities
- Provide financial, administrative, personal, and transitional support and assistance for non-complex cases, as well as other issues that may arise during care, recovery or community reintegration
- Maintain and work cases until all issues have been resolved before transferring them back to the CCR for continued outreach and support
- May provide 120-day post End of Active Services (EAS) support for a Recovering Service Member (RSM)
- Work cases until all issues have been resolved before transferring them back to the CCR for continued outreach and support
Required Qualifications
- Bachelor’s Degree combined with 3 years’ experience working with the federal government or non-medical case management field OR High School Diploma combined with at least 5 years’ experience associated with non-medical case management or related field
- Identifying needs and pairing with resources and providing guidance to service members
- Counseling experience or similar work in civilian community service settings
- Strong interpersonal communication skills set including negotiating skills
- Excellent oral and written communication skills
- Knowledge of Marine Corps culture
- Understanding the significance of the cultural bond and Marine ethos needed when dealing with Marines
- Proficiency in Microsoft Office Suite software and demonstrated ability to use software to prepare management reports and provide information
- Strong data entry/typing skills with a high degree of accuracy
Preferred Qualifications
- Prior experience in a similar role with the WWCC
- Experience working in a call center or contact center
- Familiarity with the military-specific community resources
Other Requirements
- Ability to successfully complete a pre-employment and government background investigation to include FBI fingerprints
- This position requires access to U.S. Government facilities and systems
- U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required
Competencies
- Ability to work both independently and as part of a team
- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
- Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
- Time Management – Effectively prioritizes tasks, manages workload, and meets deadlines while maintaining accuracy and quality of work.
Physical Demands
- Sits, stands, bends, lifts, and moves intermittently during working hours
- Uses computer, telephones, copiers, printers and other office equipment
- The employee must occasionally lift and/or move up to 10 pounds
Work Environment
- The noise level in the work environment is usually quiet
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job