Non-Judicial Foreclosure Operations Manager

About the role

We are seeking an experienced Non-Judicial Foreclosure Operations Manager who will be responsible for driving the day-to-day execution of foreclosure processes, ensuring the timely, accurate, and efficient handling of non-judicial foreclosures across all jurisdictions served. This role ensures the smooth operation of the foreclosure lifecycle, meeting client SLAs and internal performance metrics.

Responsibilities

• Process Management: Oversee the entire lifecycle of non-judicial foreclosure files, from intake to completion. Ensure all necessary documentation, notices, and legal processes are properly executed. Monitor the progress of cases to guarantee timely closure in accordance with jurisdictional requirements.
• Team Supervision: Directly manage a team responsible for document preparation, mailing, posting, publication, and title review. Provide guidance, support, and training to ensure team members are performing their duties effectively and in compliance with company standards and regulations. Conduct regular performance evaluations and ensure continuous professional development of team members.
• Turnaround Time Monitoring: Monitor and track the progress of foreclosure files to ensure adherence to client service level agreements (SLAs) and internal timelines. Identify bottlenecks in the process and proactively address any delays to meet deadlines.
• Jurisdictional Nuance Handling: Maintain an in-depth understanding of state-specific operational requirements and ensure the accurate implementation of these regulations in each jurisdiction served. Collaborate with legal and compliance teams to stay informed about changes in local laws affecting foreclosure processes.
• Resource Allocation: Assign caseloads and manage staff workloads to maximize operational efficiency and productivity. Adjust team resources as needed to meet volume fluctuations or address potential challenges.
• Escalation Point: Serve as the primary point of contact for staff-related and process-related escalations. Address and resolve complex or sensitive issues, offering guidance and support to team members.
• Coordination with Oversight Manager: Collaborate with the Oversight Manager to implement corrective actions and continuous process improvements based on oversight review findings. Ensure feedback from oversight reviews is incorporated into daily operations to maintain high levels of compliance and performance.

Requirements

• 5+ years of experience within a Law Firm Setting or Default Environment
• Trustee experience, preferably within a Law Firm Setting
• 5+ years of prior managing experience within a mortgage default or foreclosure space
• Direct Management/Leadership experience with the ability to manage a team effectively and provide coaching and/or development opportunities
• Strong Knowledge of Excel
• Comfortable working in a fast-paced environment with high attention to detail
• Excellent organizational and time management skills, with the ability to handle multiple tasks and prioritize workloads

Pay

$88,000 + DOE