Non-Dental Care Coordinator

Role Overview

The Non-Dental Care Coordinator compassionately coordinates care for injured workers ensuring timely treatment, handling all inquiries including scheduling and managing appointments and issue resolution. The coordinator is responsible for ensuring treatment is managed throughout the duration of the referral.

Role Responsibilities

• Ensure treatment is appropriately planned, scheduled and managed from initial evaluation through treatment completion.
• Serves as primary contact for medical offices, adjusters, nurse case managers, and claimants.
• Accurately enters treatment plans and sends pricing review.
• Schedules appointments for approved treatment promptly.
• Prioritizes daily activities to ensure all assignments are completed.
• Reviews and responds to requests from clients, providers, claimants, or management in a timely manner.
• Educate provider offices on required documentation submission - chart notes, billing forms and required state specific forms.
• Obtains all missing required appointment documentation from providers.
• When unable to resolve an issue, will escalate to appropriate leadership/management.
• Engage with management regarding potential process and system enhancement recommendations.
• May be required to assist with the testing of system/process enhancements.
• Other duties as assigned.

Role Qualifications

• Ability to work well individually and in a team environment.
• Ability to troubleshoot and solve problems.
• Analytical ability with adept research skills.
• Exceptional communication skills (written and verbal).
• Must be able to multi-task, follow procedures and have active listening skills.
• Bi-lingual is a plus.
• Intermediate level skills in Microsoft Outlook and all MSOffice essentials.
• Must be able to adhere to company’s physical & information security standards along with training requirements.
• Medical Assistant or equivalent preferred.
• Experience with Medical Software Platforms is a plus.
• Contact Center experience a plus.
• High School Diploma or GED.

Culture and Benefits at Carisk

• 10 Paid Company Holidays
• Paid Time Off
• Competitive Medical, Dental, and Vision Insurance
• Company Sponsored Life Insurance
• Supplemental Life Insurance, Short/Long Term Disability, Employee Assistance Program, Flexible Spending Account, and many other Ancillary Benefits
• 401(k) Retirement Plan with Company Match
• ClassPass Wellness Program
• Employee Discount Program
• Flexible and Hybrid Schedule Options*
• Internal Education Programs and Tuition Reimbursement Options
• Internal Advancement Opportunities
• Company-Wide Diversity and Holiday Celebrations
• Best Places to Work Award Recipient 5 years in a row!

*Schedule options and work location vary between departments and management approval

Carisk Partners provides equal employment opportunities to all employees and applicants for employment, and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The pay range for this role is:

• 22 - 24 USD per hour (Tampa Office)
• 22 - 24 USD per hour (Jacksonville Office)