Non-Credit Instructor - Customer Service & 21st Century Skills

Job Summary

The Customer Service & 21st Century Skills Noncredit-Instructor role is essential to our accelerated workforce development training programs. As an instructor, you will bring our curriculum to life using inclusive facilitating practices to meet the needs of each student. Our curriculum covers a variety of essential concepts, preparing students for entry-level customer-facing positions in various industries.

Essential Job Functions

• Instruction & Program Support
• Facilitates comprehensive learning experiences on a wide range of customer service and 21st Century Skills topics
• Provides a comprehensive overview of customer service principles
• Emphasizes the importance of effective communication, active listening, and empathy in workplace interactions
• Enhances understanding of customer needs and expectations
• Promotes problem-solving skills and conflict-resolution techniques
• Develops proficiency in handling customer inquiries and complaints with a customer-centric approach
• Ensures awareness and adherence to company policies and procedures
• Improves product knowledge and service delivery
• Utilizes technology tools, including Microsoft Office applications, for workplace excellence
• Job readiness fundamentals such as professionalism basics, resumes, interview skills, and networking fundamentals
• Utilize instructional resources effectively and adapt teaching methods to meet the diverse learning needs of students
• Collaborate with program staff to ensure curriculum alignment and provide input on curriculum enhancements
• Customer Service and Classroom Support
• Afford assessments techniques to measure student progress and performance
• Provide timely and constructive feedback to guide students' learning journey
• Determine and submit grades in accordance with college policies
• Maintain accurate and confidential records
• Identify students needing additional support and connect them with available resources or to ATC Career Navigator
• Demonstrate punctuality, attendance, and a professional work ethic
• Take on additional responsibilities as needed to contribute to student success and overall team goals
• Culture of Respect
• Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community

Minimum Qualifications

• Bachelor's or Master's Degree in a relevant field
• Two (2) years of teaching experience or instructional experience
• Strong focus on customer service and instructional methodologies

Preferred Qualifications

• Relevant certifications in customer service and instructional design

Additional Information

• State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s)
• Full Time/Part Time: Part time
• Union (If Applicable): Scheduled Hours: 20

Additional Information

In order to ensure your application is complete, you must complete the following:

• Please ensure you have all the necessary documents available when starting the application process.
• For all faculty positions (Instructor, Annually Contracted Faculty, and Adjunct), you will need to upload an unofficial copy of your transcript when completing your aplication.
• Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.
• If you are a current employee of Columbus State Community College, please log in to Workday to use the internal application process.