Non-Clinical RN Operations Manager

Job Overview

Role Type: Full-Time / Management

Department: Client Services/Home Care Operations

Reports To: Director of Patient Services

Primary Focus: Oversight of Clinical Department operations, workflow coordination, staff management, regulatory compliance monitoring, quality assurance activities, and administrative support functions to ensure efficient service delivery.

Essential Responsibilities

• Supervise and manage administrative and operational functions of the clinical department.
• Monitor staff productivity, workload distribution, and completion of assigned responsibilities.
• Conduct performance evaluations, coaching sessions, corrective action discussions, and employee development activities.
• Ensure accountability for department expectations, deadlines, and agency policies.
• Foster a professional, collaborative work environment while addressing operational concerns and staff conflicts.
• Coordinate communication among field nurses, clinical supervisors, intake personnel, human resources, payroll, and agency leadership.
• Oversee Clinical Department workflows to ensure timely completion of assessments, supervisory visits, care plan updates, and physician order processing by licensed clinical staff.
• Monitor assignment and scheduling of nursing visits to support continuity of patient care.
• Track completion of required documentation, per regulatory deadlines.
• Escalate clinical concerns, patient issues, and compliance risks to appropriate licensed clinical personnel.
• Support implementation of agency policies, procedures, and quality improvement initiatives.
• Ensure accurate maintenance of employee, patient, and operational records in accordance with confidentiality requirements.
• Prepare end-of-week, monthly, quarterly and ad‑hoc operational reports for agency leadership.
• Assist with onboarding, orientation, and training of nursing department staff regarding agency workflows and operational procedures.
• Monitor compliance with New York State LHCSA regulations, agency policies, and documentation requirements.
• Conduct routine audits of reports and workflow processes to identify deficiencies and trends.
• Track and report key performance indicators (KPIs) related to documentation timeliness, supervisory visit completion, assessment scheduling, and regulatory compliance.
• Assist with preparation for surveys, audits, and regulatory reviews.
• Ensure corrective action plans and follow‑up activities are completed when operational issues are identified.

Education & Experience

• Associate or Bachelor’s degree in healthcare administration, public health, human services, or related field preferred.
• Minimum of 2–3 years of experience in home care, with at least 1 year in a supervisory role.

Core Skills

• Leadership: Strong ability to lead, mentor, and motivate non‑medical support teams.
• Organization: Excellent time management skills to handle fast‑paced daily workflows.
• Communication: Clear verbal and written communication for clients, families, and staff.
• Problem‑Solving: Ability to handle operational challenges and client concerns calmly.
• Technology: Proficiency in home care software (HHA eXchange preferred), scheduling tools, and Microsoft Office.

Benefits

• Comprehensive health, vision, and dental benefits.
• 401(k) retirement plan with employer match.
• Voluntary life, critical illness, group hospital indemnity, and accident insurance.
• Generous paid time off, sick time, and additional perks.

Pay

$80,000 – $90,000 per year

Schedule

Monday‑Friday, on‑site, 9:00 AM – 5:00 PM

Location

1000 Gates Avenue, Brooklyn, NY 11221

About Us

YELM US Associates, LLC is a licensed home care provider offering comprehensive home care services. Our mission is to provide and restore client dignity and independence in their homes through individualized care plans that reduce caregiver role strain and stress on family members while helping clients avoid nursing homes and assisted living facilities. We lead with our hearts to deliver top‑quality, compassionate, and empathetic care.